Customer Technical Support Specialist

Description

Job Summary: A professional who serves as the communication channel between the customer and CP, providing assistance, technical support, and managing customer satisfaction. Key Highlights: 1. Technical role focused on service and after-sales support 2. Opportunity to propose improvements and positively influence the customer 3. Development of plans and projects to ensure customer satisfaction Act as the communication channel between the customer and CP, providing assistance and technical support, and conveying feedback on product and company quality, while developing plans and projects that ensure customer satisfaction. Requirements: * Professional degree in engineering fields * \+3 years of experience in technical roles, customer service, or after-sales support, preferably in industry or manufacturing * Knowledge: Experience in packaging processes or the food industry, familiarity with continuous improvement tools and project management, advanced proficiency in Microsoft Office, and desirable knowledge of SAP. * Skills: Ability to propose improvements, positively influence customers, and deliver empathetic and efficient service, with clear communication and a results-oriented mindset. * English proficiency level B2 (mandatory) If you are a current CANPACK employee, please apply through your Workday account. CANPACK Group is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by law or not related to job requirements, unless such distinction is required by law. Our values are: Safety, Quality, Innovation, Integrity, Teamwork and Respect. If you identify with our culture, we invite you to participate in our selection processes and change the history of packaging in Colombia!