Build your career with us in the world of telecommunications! Are you passionate about technology and do you enjoy providing solutions to customers? This is your opportunity to grow within a leading company in the sector. What we’re looking for in you: * Technical degree in Systems or related fields (completed or incomplete). * At least 1 year of experience in: customer service, Level I or II technical support, platform and service monitoring. * Knowledge of Linux, VoIP telephony, and networks. * Proactive, dynamic individual with a strong service orientation. What we offer: * Competitive salary * Initial 3-month contract with possibility of continuation. * Professional development opportunities within an innovative and growing company. * A dynamic, results-oriented work environment. Your day-to-day responsibilities will include: * Attending to and supporting customers through various channels (Teams, WhatsApp – Keybe, email, phone). * Creating and tracking tickets in Jira. * Performing functionality tests on platforms and services. * Monitoring tools such as PRTG, Smokeping, and GCP. * Supervising the proper operation of active regions. Availability: * Rotating shifts (morning, afternoon, night) from Sunday to Sunday. * Midweek rest days. * Location: Bogotá (100% on-site). Join a team where your technological talent makes the difference! Position type: Full-time