Customer Service Coordinator Apply Now Together Unstoppable! Company Overview **Connecting People Improving Lives** Become a DHL and secure the essentials of your daily life, through the best benefits, we seek your safety, your health and that of your family. Build your career with us and have the opportunity to grow through multicultural experiences and challenges that will push you every day. This won't be just another job; it will be your chance to positively impact the environment and people both within and outside DHL. As a global company, we value the diversity of our employees as a true strength, and this strength can only be harnessed if we make everyone feel they can truly be themselves every day, regardless of their ethnic origin, religion, sexual orientation, gender, disability or any other personal characteristic. That's what we mean when we talk about inclusion. **Diversity is our strength.** Being DHL means developing your capabilities to the fullest. This position is for SUPPLA CARGO S A S. Role Description Provide immediate attention to all requirements, requests, and complaints from our customers, managing timely and effective solutions that ensure smooth delivery of services we provide or contract, guaranteeing fulfillment of commitments made so that we achieve high customer satisfaction. Requirements * Professional in Industrial Engineering, Production Engineering, Business Administration, Logistics or related fields. * Minimum 3 years of experience handling service indicators. Client contact and service follow-up, and SLAs. Preparation and presentation of reports. * Essential experience in logistics and transportation areas. * Advanced level in Excel. Responsibilities * Provide telephone and direct support to our assigned customers according to company service parameters and/or agreed terms. * Conduct meetings with assigned customers to follow up on service commitments and agreements. * Properly manage documents and records of complaints and claims (PQR), adequately addressing customer complaints according to the company's established procedures. * Monitor response times for customer-generated requests and requisitions to operations. * Supervise processes in operations and handling of customer requirements. * Follow up on closure of action plans with internal processes regarding non-conformities reported by customers. * Monthly review and analysis of management indicators sent by warehouses, conditioning areas, and transportation. * Among others. JOB IDCO06495 COUNTRYColombia CITYFunza CATEGORYTransportation