Summary: This role involves technical support for Falcon aircraft, ensuring operational readiness and client satisfaction through problem analysis, solution implementation, and feedback. Highlights: 1. Pilot client/industrial interface for on-base technical support 2. Analyze and provide local solutions to technical problems 3. Synthesize and formalize client issues with resolutions 4. Participate in technical decisions with field experience General Information Mission Falcons are Falcon aircraft offering specific capabilities for VVIP transport, signals intelligence, surveillance, medical evacuation, etc. Under the AVSIMAR contract (Surveillance and Intervention Falcon for the French Navy), DGAC is responsible for establishing support and executing MCO (Maintenance, Repair, and Overhaul) of the platform, in compliance with contractual obligations and calendar and budgetary constraints. You will join the Customer Service Directorate within the General Directorate of Civil Aircraft and be stationed on-site with the client, maintaining direct contact with the client, the Base Availability Coordinator (CDSB), the Base Logistics Coordinator (CLSB), the Mission System Base Technical Coordinator (CTSB), base logisticians, technical support, and OGMN. Within the vertically integrated AVSIMAR Operational Condition Maintenance contract, Dassault Aviation must collect, perform initial analysis of, assign, and manage Technical Incidents. You will be integrated into the AVSIMAR Technical Platform. Working transversally with all platform stakeholders—and particularly with the Mission System CTSB and the centralized technical back office—you will carry out the following activities: * Lead the client/industrial interface for on-base technical support, * Analyze and deliver local solutions to technical problems in accordance with applicable regulations, * Monitor technical status and enforce instructions, modifications, and usage recommendations issued by the AVSIMAR structure for aircraft, equipment, and support means, * Synthesize and formalize technical and logistical issues raised by the client—including their resolution—and transmit them to the Technical Front Office Coordinator or the Technical Assistance Coordinator, * Provide feedback on technical documentation developed for the client, and more broadly on system deployment and maintenance operations, * Upon request, present feedback on the product and support to improve processes and products, * Upon request, participate in technical decision-making by contributing field experience and operational technical observations, * Provide client feedback to the AVSIMAR MCO Manager and contribute to delivery of contractual deliverables. You hold an engineering degree or a senior technician qualification, with solid operational or technical office experience, and have demonstrated your ability to coordinate, lead, work collaboratively, anticipate needs, and synthesize requirements. Familiarity with the Falcon Customer Service organization and with state clients (French Navy, DMAé, DGA) and industrial partners is an asset. Your English proficiency enables autonomous written and oral communication (active participation in meetings). Finally, your analytical and anticipatory skills, initiative, rigor, adaptability, responsiveness, and interpersonal qualities make you the ideal candidate. Employer subject to administrative inquiry. **\#TogetherFurther** Dassault Aviation is a French aerospace group, designer and manufacturer of military aircraft, business jets, and space systems. Architect of the future, the Group has created over a century more than one hundred prototypes and sold over 10\.000 aircraft across 90 countries. With nearly 14\.000 employees, Dassault Aviation champions a strong corporate identity defined by collective dynamism and passion for innovation within a cutting-edge technological environment. *The selection process is based solely on competencies and motivation, without distinction of gender, age, origin, or any criteria unrelated to the position offered; all positions are open to persons with disabilities.* *Dassault Aviation promotes equal opportunity, enabling identification of appropriate workplace accommodations to support integration and professional development within the company.* **Location** France, Brittany **Professional Field / Occupation** Technical Assistance **Contract Type** Permanent Contract (CDI) **Languages** Advanced English C1 – autonomous **Skills** **Job Reference**2026\-15126**Number of Positions Available**1