Logistics Process Leader

Description

Position Summary: We are seeking a Logistics Leader to optimize the end-to-end logistical closure process for shipping labels across LATAM, ensuring information quality and traceability. Key Highlights: 1. Lead and optimize the end-to-end logistical closure process for shipping labels across LATAM. 2. Ensure effective capital recovery and minimize losses. 3. Be part of a growing startup with direct impact. At Dropi Holding, we continue expanding and strengthening our operations to drive digital commerce across LATAM. If you are passionate about logistics operations, data analysis, and want to lead critical processes that directly impact business profitability and efficiency, this challenge is for you. We are looking for a Logistics Leader with strategic negotiation skills, a sense of urgency, effective prioritization, autonomy, and ownership — someone passionate about continuous improvement and optimization of logistics processes. What will be your mission? Lead and optimize the end-to-end logistical closure process for shipping labels across Latin America, ensuring information quality, traceability, and massive timely updates. Guarantee effective capital recovery through strategic management of claims and indemnifications, strengthen relationships with carriers, and ensure internal customer satisfaction. What will you do daily? Lead the daily and massive logistical closure of shipping labels, ensuring data integrity, consistency, and timeliness. Oversee tracking of inactive or inconsistent shipping labels, guaranteeing prompt resolution. Ensure accurate reconciliation of information between internal platforms and carriers. Lead end-to-end claim processes (theft, loss, damage). Manage documentation and cases until final resolution (credit note / administrative closure). Ensure effective capital recovery while minimizing organizational losses. Manage operational relationships with carriers, ensuring compliance with service-level agreements (SLAs). Address internal customer requests with a solution-oriented and strategic approach. Act as escalation point in critical situations. Our Ideal Candidate: Professional degree in Industrial Engineering, Logistics, Business Administration, or related fields. Solid experience in logistics operations, transportation, claims, or insurance. Experience leading regional or multi-country processes (LATAM experience preferred). Knowledge of claims management, indemnifications, and logistics reconciliation. Intermediate-to-advanced Excel proficiency (ideal: Power Query, Pivot Tables, automation). Preferred: Experience with BI tools (Power BI, Tableau) or TMS/WMS systems. What We Offer: Opportunity to join a growing startup within the LATAM e-commerce ecosystem. A strategic role with direct impact on operational efficiency and financial recovery. A dynamic, challenging, and results-driven environment. Continuous learning and professional growth opportunities. If leading logistics processes, optimizing operations, and delivering real business impact motivates you — we want to meet you! -Requirements- Minimum Education: University Degree / Technical Program 2 years of experience Keywords: supervisor, manager, director, chief, lead, leadership, head