Customer Experience Analyst

Description

Job Summary: We are seeking a professional to ensure an excellent customer service experience while complying with legal regulations. Key Highlights: 1. Focus on excellent customer service experience 2. Ensures compliance with legal and regulatory provisions 3. Participates in handling PQRs (Petitions, Complaints, and Suggestions) and administrative tasks JOB OBJECTIVE: To guarantee an excellent service experience for external customers, in compliance with current legal and regulatory provisions applicable to the services offered by the organization. EDUCATION: Technical degree or currently enrolled in undergraduate programs in administrative, legal, commercial, information systems, or related fields. EXPERIENCE: 1 year in customer service or administrative tasks, or 6 months handling the PQR process or working in legal roles.-Requirements- Minimum education: University / Technical degree 1 year of experience Knowledge: Analytical ability, Advisory capacity, Decision-making skills, Legal knowledge, PQRs, Customer service, Customer support Keywords: analyst, costumer, cliente