Banner
Policarpa
English
Favourites
Post
Messages
···
Log in / Register
Indeed
Admin/Legal Assistant
Summary: This is an overseas independent contractor position for a Legal Assistant supporting an immigration law firm dedicated to fighting for immigrants' rights. Highlights: 1. Opportunity to contribute to a mission-driven immigration law firm 2. Focus on team growth and a connected work environment 3. Engage in diverse administrative and organizational tasks **About Us** Landerholm Immigration A.P.C is a fast\-growing immigration law firm based in Oakland, California. Established in 2011, we fight for the rights of immigrants who are facing deportation, and we are on a mission to win 10,000 immigration cases by 2035\. We are looking for team members who share our vision and want to make this a reality. **Position Details** This is an overseas independent contractor position. You will be paid in USD. The gross salary range is $1100\-$1300/month USD. We take our work and our mission seriously; we believe strongly in the growth of our team members; and we strive to build a strong, connected team through Firm\-wide events like book clubs, happy hours, retreats, and all\-team training days. **Position Responsibilities** * Phone support, including transferring calls and processing payments. * Process, file, and send daily/weekly reports for incoming mail, and emails * Calendar deadlines in our practice management software and in Outlook * Record detailed notes in our practice management software. * Maintain and update various spreadsheets to keep our team organized (e.g, upcoming court hearings). * Complete checklists to open cases and onboard new clients. * Help ensure the quality of our various processes through checklists and audits. * Assist with various administrative tasks and projects **Position Requirements** * Speak, read, and write fluently and professionally in both English and Spanish * Previous experience as a Legal Assistant or in a similar administrative role, preferably in a law firm * Have a private workspace with a strong internet connection for video and phone meetings * Experience with dual computer screens preferred * Proficient with Adobe Pro and Microsoft Office (Outlook, Excel, Teams, etc.) * Strong organizational skills with an exceptional eye for detail * Able to manage multiple tasks and deadlines efficiently * Able to keep confidential information confidential * Enjoy working independently entering large amounts of data into our systems with a high level of accuracy * Excel in being a team player even while working remotely. As an organization, we look for the following CORE VALUES in our team members: Client **E**xperience Growth **M**indset **P**rofessional Takes **O**wnership **W**in Together Exhibits **E**xcellence Achieves **R**esults **To Apply** IF YOU ARE EXCITED ABOUT THIS OPPORTUNITY, THEN PLEASE COMPLETE THE FOLLOWING: * Carefully read the entire job posting * Click the apply button if you are the Overseas Legal Assistant we are looking for. * Attach your resume in PDF format. * In a separate PDF document, respond to the following questions: \- How have you demonstrated attention to detail in previous positions? \- How do you embody at least two of the core values we look for in our team? Job Types: Full\-time, Contract Experience: * customer service: 2 years (Required) * admin assistant: 2 years (Required) * legal assistant: 1 year (Required)
Domicilio, Laureles - Estadio, Laureles, Medellín, Antioquia, Colombia
COP 1,100-1,300/month
Indeed
Senior Manager, Business Control
Summary: The Senior Manager, Business Control, leads a team to ensure consistent, high-quality support for Contract Owners across the Third-Party Management Lifecycle. Highlights: 1. Strategic leadership and oversight for Business Control function 2. Leads and drives a customer focused culture throughout their team 3. Manages and mentors a team, fostering performance and collaboration Requisition ID: 240105 Thanks for your interest in ScotiaGBS, the best campus in Bogota. Join a purpose driven winning team, committed to results, in an inclusive and high\-performing environment. ***Purpose*** The Senior Manager, Business Control, provides strategic leadership and oversight for the Business Control function, ensuring consistent, high\-quality support for Contract Owners across the Third\-Party Management Lifecycle. This role is accountable for leading a team of Managers and Analysts who facilitate supplier onboarding, risk assessments, and lifecycle activities in alignment with Procurement and Third\-Party Risk Management policies. The Senior Manager drives operational excellence, stakeholder engagement, and continuous improvement across the enterprise. ***Accountabilities*** * Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge. * Define and execute the vision for the Business Control function, aligning with enterprise procurement and risk management strategies. * Lead cross\-functional initiatives to enhance third\-party lifecycle management and improve service delivery. * Manage and mentor a team of Managers and Analysts, fostering a culture of performance, accountability, and collaboration * Ensure consistent execution of supplier onboarding, DDQs, payment setup, renewals, and reassessments * Ensures Operational Level Agreements are met and addresses barriers to achieving amenable and timely resolution to escalated issues. * Serve as a senior point of contact for internal stakeholders including Sourcing, Legal, Risk, Control Functions, and Business Lines. * Ensure alignment across functions and resolve escalations with a strategic and solutions\-oriented approach. * Oversee adherence to Procurement and Third\-Party Risk Management policies and procedures. * Support audit readiness and contribute to governance frameworks and policy updates. * Establish and monitor KPIs to assess team performance, service quality, and operational efficiency. * Lead transformation initiatives within the Business Control. * Provide executive\-level reporting and insights to inform decision\-making and strategic planning. * Support the development and execution of strategic plans related to third\-party lifecycle management. * In conjunction with the Director, GBS Procurement, recruits, selects and onboards permanent and contract staff. * Manages team by setting performance expectations, monitoring performance, providing coaching and feedback including the preparation of performance appraisals, and supporting individual personal development plans. * Provide input into policy updates, system enhancements, and governance frameworks. * Understand how the Bank’s risk appetite and risk culture should be considered in day\-to\-day activities and decisions. * Contribute to a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge. * Creates an environment in which his/her team pursues effective and efficient Support Services Operations in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day\-to\-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. * Builds a high\-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching ***Reporting Relationships*** Primary Manager: Director, Global Procurement Services GBS Direct Reports:Manager, Business Control Shared Reports (solid/dotted if applicable): NA ***Dimensions*** * Oversee a team of direct full\-time employees * This role is global in nature and supports multiple categories and business units. * Key contacts include individuals across multiple Business Lines and Functions * Supports department goals \& objectives related to Value Creation * Supports adherence to Procurement and Third\-Party Management Policy * Services the Global Enterprise * Subject to SOX reporting accountabilities for controls documentation and audit support ***Education / Experience / Other Information*** * College Diploma or University Degree in related field * 5\+ years of accounting, project management, business administration, business analysis, data analyst, business process improvement, operations lead experience related to procurement and/or finance * 3\+ years of people management experience, preferably in a matrixed or cross\-functional environment. * Proven experience managing teams in procurement, third\-party risk, or vendor lifecycle operations. * Strong understanding of supplier lifecycle processes, risk management and compliance frameworks. * Strong communication and stakeholder management skills, with the ability to influence at senior levels. * Analytical mindset with experience in data\-driven decision\-making and performance reporting. * Experience with platforms such as Coupa and Icertis, with the ability to guide team usage and optimize processes is an asset * Skilled in data analysis and reporting to support performance tracking and decision\-making. * Effective written, oral, and presentation skills, with the ability to tailor messaging for diverse audiences including executives, business lines, and control functions. * Strategic thinker with a proactive approach to operational challenges. * Ability to manage multiple priorities and drive results in a fast\-paced environment. * Familiarity with Scotiabank Business Lines and Corporate Functions to support their third\-party needs * Proficient in Microsoft Office Suite (Excel, Word, PowerPoint), with the ability to produce executive\-level reporting, dashboards, and presentations * Self\-motivated, proactive, and effective in leading cross\-functional teams. **Specific Requirements:** * Fluent in English and Spanish required + ***Working Conditions*** Work in a standard office\-based environment; non\-standard hours are a common occurrence. Location(s): Colombia : Bogota : Bogota Scotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive, positive work environment, and competitive benefits. At ScotiaGBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted.
111411, Los Mártires, Bogotá, Colombia
Indeed
Remote Talent Acquisition Specialist (Recruiter)
Summary: Outsourcing Advantage is seeking a Talent Acquisition Specialist (Recruiter) to manage end-to-end recruiting, primarily sourcing Registered Behavior Technicians, while ensuring a positive candidate experience. Highlights: 1. Manage end-to-end recruiting for assigned roles 2. Source potential Registered Behavior Technicians (RBT) 3. Communicate clearly and professionally with candidates At Outsourcing Advantage we’re looking for a Talent Acquisition Specialist (Recruiter) who knows how to communicate clearly, stay organized, and represent our clients company professionally to candidates. Sourcing potential Registered Behavior Technicians (RBT). for a ABA provider. This role is critical to our hiring process—you will often be the first point of contact for potential team members. **What You’ll Do:** * Manage end\-to\-end recruiting for assigned role * Sourcing potential Registered Behavior Technicians (RBT). * Conduct initial candidate outreach and screening calls * Communicate clearly and professionally with candidates at every stage * Take detailed, accurate notes during interviews and calls * Coordinate interviews and follow\-ups with internal teams * Maintain clean, organized candidate records and pipelines * Provide regular updates and summaries to leadership * Ensure candidates have a warm, positive experience with our company **Requirements:** * Strong spoken and written English, at least at a level of C1 Advanced. * Knowledge with Sourcing potential Registered Behavior Technician (RBT) field (Preferred) * Proficient in using applicant tracking systems (ATS) and recruitment tools. * Knowledgeable with Registered Behavior Technician (RBT) role, credentials, and industry\-specific requirements (Preferred) * Excellent communication skills—clear, professional, and warm * Highly organized with strong attention to detail * Able to take thorough, structured notes and summarize conversations accurately * Comfortable speaking with a wide range of candidates * Professional demeanor and strong follow\-through * Prior recruiting or HR experience is a plus, but not required if you’re sharp and reliable. **Personality Fit:** * Warm, personable, and respectful * Calm, polished, and confident on calls * Reliable and detail\-oriented * Comfortable working independently while staying aligned with the team **Hours:** Full time, Monday – Friday 9:00\-5 EST **Benefits:** * Competitive salary. * Opportunity to work on diverse and exciting projects. * Supportive and collaborative work environment. * Weekly payments. * Weekends off. * Growth Opportunities
79Q22222+22
Indeed
Medical Biller & Coder 2 – Remote (Colombia)
Summary: This role involves executing accurate, compliant, and timely medical billing and coding services to support end-to-end revenue cycle operations for behavioral health organizations. Highlights: 1. Support end-to-end revenue cycle operations for behavioral health clients 2. Perform accurate, compliant, and timely billing and coding services 3. Focus on quality and adherence to established workflows **DISCLOSURES** This document defines the scope of work and service expectations for an independent contractor engagement and does not create an employment relationship. Scope, deliverables, tools, priorities, and assignments may be modified through written amendment based on client needs, regulatory requirements, or contractual obligations. **ABOUT FREEDOM HEALTH SYSTEMS, INC** Freedom Health Systems, Inc. is a mission\-driven healthcare advisory and management consulting firm that partners with behavioral health and human services organizations to improve access, equity, and operational excellence. We specialize in guiding providers through program development, accreditation, compliance, and clinical best practices. While Freedom Health Systems does not provide direct clinical services, the organization delivers critical operational support through revenue cycle management, prior authorization, medical billing and coding, compliance consulting, and administrative services to outpatient behavioral health providers. **Medical Biller \& Coder 2 (Team A)** Colombia (Remote) **SERVICE OVERVIEW** **Remote LATAM role.** Compensation listed in USD with local currency equivalent. This particular role is a **Colombia\-based** independent contractor engagement. **COMPANY WEBSITE:** https://freedomhs.org **COMPANY PHONE NUMBER:** 667\-239\-9572 **HUMAN RESOURCES PHONE:** 667\-239\-9572 EXT 10 **HUMAN RESOURCES EMAIL:** info@freedomhs.org **SERVICE TITLE:** Medical Biller \& Coder 2 (Team A) **ALTERNATE SERVICE TITLES:** Medical Billing Specialist (Contractor), Medical Coding Specialist (Contractor) **CONTRACTING ENTITY:** Freedom Health Systems, Inc. (In support of outpatient mental health center clients under contract) **DIVISION:** Accounting \& Finance **DEPARTMENT:** Accounts Receivables **UNIT:** Medical Billing \& Coding (Revenue Cycle Management Services) **BENEFITS PACKAGE:** Not applicable (Independent Contractor) **SERVICE HOURS:** Monday – Friday, aligned with U.S. Eastern Time business hours (8:00 AM EST – 5:00 PM EST or as otherwise contractually agreed) **REPORTING \& COORDINATION** The contractor will coordinate daily service delivery with the **Medical Billing \& Coding Analyst 1 (Team Lead – Team A)**. Escalations, risks, or unresolved issues will be routed through the Team Lead to the **Accounts Receivables Department Manager** as required. **CONTRACT CLASSIFICATION:** W8BEN – Independent Contractor **COMPENSATION RANGE:** USD $5\.00–$6\.50 ( COP 19,000–24,700/hr) **ANTICIPATED TRAVEL:** None **SCOPE OF ASSIGNMENT** This scope of work applies to **Team A**, supporting **one or more outpatient mental health center clients**. The Medical Biller \& Coder is responsible for executing accurate, compliant, and timely billing and coding services to support end\-to\-end revenue cycle operations. **SUMMARY OF CONTRACT SCOPE** The Medical Biller \& Coder provides medical billing and coding services for outpatient mental health center clients. This includes translating clinical documentation into accurate diagnosis and procedure codes, entering charges, submitting claims, correcting errors, and supporting accounts receivable workflows. All services are performed under the functional oversight and quality review of the **Medical Billing \& Coding Analyst 1 (Team Lead – Team A)** and are a critical component of the Revenue Cycle Management process. **CORE SCOPE OF WORK \& DELIVERABLES** * Review clinical documentation to confirm required elements are present prior to billing (signed notes, treatment plans, service dates, units, provider credentials) * Assign accurate CPT, ICD\-10\-CM, and applicable HCPCS codes based on documentation * Enter charges accurately into the EHR or billing system * Submit claims timely and in compliance with payer\-specific requirements * Verify patient demographics, insurance information, and payer details prior to claim submission * Identify and correct claim rejections, coding errors, and data entry issues * Support denial resolution activities by correcting coding or documentation issues as directed * Ensure all services rendered are captured and billed; escalate suspected missed charges * Maintain organized, audit\-ready billing records and supporting documentation * Adhere to workflows, quality standards, and productivity expectations established by the Team Lead * Communicate documentation gaps, authorization issues, or system barriers promptly to the Team Lead **UNSCHEDULED / SUPPORT DUTIES** * Assist with billing backlogs or high\-volume periods * Support internal quality assurance reviews and audits * Participate in training, coaching, and cross\-training activities * Provide coverage for essential billing tasks during team member absences * Support process improvement initiatives related to billing accuracy and turnaround time **TECHNOLOGY, DATA SECURITY \& MONITORING REQUIREMENTS** * **All work must be performed exclusively on the assigned Amazon Workstation (AWS virtual workstation)** authorized by Freedom Health Systems. * Use of personal devices, local storage, screenshots, external email forwarding, or unauthorized systems is strictly prohibited. * The Amazon Workstation environment **is monitored by the Company** for security, compliance, productivity, and quality assurance purposes. * System access logs, activity monitoring, and usage metrics may be reviewed to ensure compliance with HIPAA, client contracts, and Company policies. * Failure to comply with technology, security, or monitoring requirements may result in immediate termination of the contract. **KEY PERFORMANCE INDICATORS (KPIs)** Service quality and contract effectiveness will be evaluated using, but not limited to, the following KPIs: * Coding accuracy rate * Charge entry accuracy and completeness * Clean claim submission rate * Claim rejection rate * Timeliness of claim submission * Error correction and resubmission turnaround time * Audit findings and error trends * Adherence to established workflows and instructions * Responsiveness to Team Lead requests and escalations **PHYSICAL DEMANDS** * Prolonged periods sitting at a desk and working on a computer * Continuous use of EHR and billing platforms * Frequent virtual communication via chat, phone, or video **WORKING CONDITIONS** * Fully remote (Colombia\-based) via assigned Amazon Workstation * Production\-driven, deadline\-oriented revenue cycle environment * Collaboration across time zones with U.S.\-based leadership and client operations **REQUIRED QUALIFICATIONS \& EXPERTISE** * Minimum **2–4 years** of U.S. medical billing and coding experience * Outpatient mental health or behavioral health billing experience preferred * Working knowledge of CPT, ICD\-10\-CM, and basic HCPCS coding * Familiarity with U.S. insurance, Medicaid, and managed care billing processes * Strong attention to detail and accuracy * Ability to follow defined workflows and quality standards * Strong written and verbal English communication skills * Experience working in secure virtual workstation environments preferred * Professional coding certifications (CPC or equivalent) preferred
67M795HR+4V
COP 5-6/hour
Indeed
Junior Sales Ops Admin
Summary: This entry-level Jr Sales Ops Admin role supports U.S. cannabis clients' daily operations, focusing on business operations, sales enablement, and logistics in a remote-first environment. Highlights: 1. Ideal for recent graduates eager to build a foundation in sales operations. 2. Supports core business functions with guidance from senior team members. 3. Develops real-world competencies essential for a long-term career. **About Us** HeadQuarters is a global start\-up dedicated to empowering U.S. cannabis companies through expert support in finance, sales, operations, and logistics. Operating at the intersection of innovation and execution, we partner with high\-growth cannabis businesses to streamline their back\-office functions and enhance operational efficiency. Our fully remote team spans multiple countries and time zones, bringing together diverse talent and deep industry knowledge. **Working Hours:** 9 AM – 5 PM PST **About the Role** As a Jr Sales Ops Admin at HeadQuarters, you’ll play a key role in supporting the day\-to\-day operations of our U.S.\-based cannabis clients. This full\-time, entry\-level position is ideal for recent graduates or early\-career professionals eager to build a foundation in business operations, sales enablement, and logistics. *If you're detail\-oriented, tech\-savvy, and excited to grow in a fast\-moving, remote\-first environment—this role is for you.* **Program Objectives** This role is intended for individuals beginning their career journey. You will support core business functions, receive guidance from senior team members, and develop fluency in tools and processes. Through structured training and collaborative engagement, you will acquire real\-world competencies essential for a long\-term career in sales operations. **Key Responsibilities** * Support operational tasks aligned with SOPs and client expectations * Execute standard workflows and surface recurring issues or inefficiencies * Actively participate in communication channels and contribute to internal documentation * Gain proficiency in LeafTrade, Excel, GSuite, and Slack **Requirements** * **Education**: Currently enrolled in or recently graduated from university * **Experience:** Internships or student work experience in administration, logistics, or sales preferred * **Tools:** Excel (intermediate), CRM exposure (any), GSuite, Slack * **Skills:** Strong communication, B2–C2 English language, adaptability, teamwork, and eagerness to learn **Benefits** Competitive salary and performance\-based incentives ‍Fully remote work environment Career growth opportunities in a rapidly expanding company A collaborative and supportive team culture **Our Values** We are guided by curiosity, collaboration, and persistence. We seek to understand deeply, work collectively to solve complex challenges, and remain resilient in pursuit of meaningful, long\-term impact. These principles shape how we operate as a team and how we support the success of our clients. *Excited to launch your career with us? Apply today and let's grow together!*
79Q22222+22
Indeed
Accounting/Payroll Analyst
Job Summary: We are looking for an Accounting/Payroll Analyst to transform lives, ensuring financial transparency and talent well-being through accurate management. Key Highlights: 1. Technical and personal challenges for your continuous growth 2. A fresh, collaborative, continuous improvement culture 3. A professional learning and growth ecosystem Are you **looking for new challenges** and a place where you can enjoy a close-knit environment while **constantly learning**? Welcome to a team with a clear purpose: **"TRANSFORM** people’s lives by being the most trusted **TECHNOLOGICAL** partner"! ### **Get ready and join this adventure!** **What will you find?** --------------------- * **Technical** and personal challenges that will keep you growing continuously. * A connected team focused on **your physical and mental well-being**. * A **continuous improvement culture**, fresh and collaborative, with learning opportunities and people eager to support you. * **KaizenHub**, a program designed to enhance your talents, offering **feedback**, mentoring, and coaching through **Sofka U**. It’ll be both a challenge and a game! * Programs such as Happy Kaizen and WeSofka, which care for your physical and emotional well-being. **What are we looking for?** ------------------ An **Accounting\-Payroll Analyst** with over **3 years of experience** and solid **knowledge of payroll accrual and social security reconciliation**. The profile combines technical precision with a comprehensive view of accounting processes, mastering the management of labor assets and liabilities, as well as compliance with parafiscal obligations. This is a strategic opportunity to become the guardian of our payroll’s financial transparency. Here, your work ensures not only legal compliance but also directly impacts our talent’s well-being and the soundness of corporate decisions. ### **Responsibilities** * Execute timely payroll accrual, guaranteeing accuracy in accounting and tax records. * Perform reconciliation of social security, parafiscal contributions, and social benefits according to current regulations. * Validate consistency of information among the payroll system, accounting records, and executed payments. * Manage control of labor assets and liabilities to ensure an accurate reflection of the company’s obligations. * Prepare detailed financial reports on labor costs to support managerial decision-making. * Ensure strict compliance with labor and tax regulations in every payroll settlement process. * Analyze large volumes of data to identify and correct deviations in payroll accounts. ### **Requirements** * **Education:** Degree in Public Accounting or related administrative fields. * **Experience:** Minimum 3 years leading payroll accounting reconciliation processes, social security management, and labor account auditing in companies with robust structures. ### **Technical Knowledge** * Solid knowledge of payroll accrual and social benefits reconciliation. * Mastery of social security and parafiscal regulations. * Advanced proficiency in accounting ERP systems (Helisa or SAP). * Intermediate\-advanced Excel usage (pivot tables, data cross-referencing, and data analysis). * Reconciliation across payroll, accounting, and treasury modules. ### **APPLY NOW** and be part of this story! **Conditions** --------------- * **Indefinite-term contract** — We seek long-term relationships and want you to be part of our family for many years! * **Looking for professional growth?** At Sofka, we offer a **learning ecosystem** with multiple tools to bridge skill gaps and enhance your capabilities. You decide how you want to grow!
67M7F82C+QM
Indeed
Communications Analyst
Job Summary: We are seeking a professional to structure and develop communication strategies, manage digital media, social networks and campaigns, and create corporate content. Key Highlights: 1. Creative role in communication and digital campaign management. 2. Development and enhancement of social media and web content. 3. Opportunity to create corporate videos and marketing strategies. * **Requirements to Apply for the Position:** * Knowledge of communication, campaign structuring and management * Proficiency in digital media (videos, presentations, etc.) * Social media management and development * Basic knowledge of design software: WordPress, Illustrator, Photoshop, and Premiere. * Excellent writing and spelling skills * Knowledge of marketing and advertising **Responsibilities:** * Structure and develop communication strategies * Manage the website, chatbot, social media, and other platforms * Improve content and increase followers on social media * Develop communication campaigns and contests * Promote website and chatbot usage * Produce corporate videos to showcase the company’s benefits across all owned media channels and those of sponsors * Prepare reports for Management * Other duties as assigned by Management **Competencies:** * Creativity * Commercial Acumen * Customer Orientation * Analytical Ability * Planning * Teamwork * Proactivity **Schedule:** * Monday to Thursday: 7:30 AM to 5:00 PM \- Friday: 7:30 AM to 4:00 PM Employment Type: Full-time Application Question(s): * Do you have your own means of transportation? Experience: * five: 2 years (Mandatory)
Domicilio, Laureles - Estadio, Laureles, Medellín, Antioquia, Colombia
Indeed
Support Associate
Summary: Contributes to the success of Canadian Banking Engineering, ensuring specific individual goals and initiatives are executed in support of business strategies and objectives. Highlights: 1. Provides Level 2 production support for Exception and Cheque Processing systems 2. Assists in investigating and resolving incidents, ensuring timely escalation 3. Champions a customer focused culture and inclusive work environment **Requisition ID:** 239433 **Employee Referral Program – Potential Reward:** $200,000\.00 We are committed to investing in our employees and helping you continue your career at ScotiaTech. **Purpose** Contributes to the overall success of Canadian Banking Engineering globally as part of Exception and Cheque Processing Bogota team ensuring specific individual goals, plans, and initiatives are executed and delivered in support of the team’s business strategies and objectives. Ensure all activities conducted are following governing regulations, internal policies and procedures. Provides Level 2 production support for Exception and Cheque Processing (ECP) systems and scope Provide triage, support and management of issues and incidents. This includes coordinating relevant teams to ensure timely and effective problem resolution, including communicating updates in a clear, business\-friendly manner. Participate in rotational after\-hours support, including on call pager duty support for critical incidents. **Accountabilities*** Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. * Assist in investigating and resolving incidents, ensuring timely escalation and clear communication with stakeholders and vendors * Assist the Manager by conducting research and analysis, and identifying opportunities for continuous improvements and efficiency enhancements * Respond to the incoming calls/emails from the business users reporting the incidents/issues, evaluate the issue and determine if the issue can be resolved locally or if it needs to be escalated to the other teams or 3rd level support when applicable. * Escalate to Manager for assistance and/or escalation purposes, to quickly analyze problems and resolve escalated issues, and provide recommendations to management with regards to resolution. * Escalate all high priority issues affecting availability, customer impact and user impact to the Manager, and Senior Management. * Raise Service Now tickets from any email or phone issue/service request, and investigate, resolve and assign to supporting teams where required. * Complete quarter\-end and month\-end oversight and control activities including but not limited to financial governance, SLO and performance monitoring, and preparation of management performance dashboards * Understand how the Bank’s risk appetite and risk culture should be considered in day\-to\-day activities and decisions. * Creates an environment in which their team pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day\-to\-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. * Understand how the Bank’s risk appetite and risk culture should be incorporate into in day\-to\-day activities and decisions. * Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day\-to\-day business controls to meet obligations with respect to operational, compliance, AML and ATF sanctions and conduct risk. * Champions a high\-performance environment and contributes to an inclusive work environment. **Dimensions*** The incumbent will have no direct reports * Excellent verbal and written communication skills in Spanish and English are essential. * The incumbent receives general guidance and information from the Manager on a regular basis. * The incumbent defers to senior management on all matters regarding policy and requiring escalation. **Education*** A recognized undergraduate degree in business, economics, mathematics, Computer Science or a related discipline is preferred * IT application support background is required * 3\-5 years of experience in a relevant customer\-facing environment; payments or branch banking preferred * The incumbent should be able to troubleshoot application issues over email, phone, chat, etc. and communicate technical concepts to non\-technical users * B2 level of English * Knowledge of Service Now, JIRA, other incident management systems, Governance Risk and compliance systems are an asset. * Excellent knowledge of MS Office, in particular Excel * The incumbent should be able to work in a fast\-paced environment under pressure and prioritize multiple tasks as required. * Bilingual English/Spanish language skills (B2 English level) **Working Conditions** When required, non\-standard office working hours for scheduled implementations or while on rotational 24x7 on\-call support. \#LI\-Hybrid Location(s): Colombia : Bogota : Bogota ScotiaTech is a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. The ScotiaTech hub was created to support different technology systems and processes of the Bank. We offer an inclusive, positive work environment, and competitive benefits. At ScotiaTech, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaTech; however, only those candidates who are selected for an interview will be contacted.
111411, Los Mártires, Bogotá, Colombia
COP 200,000/year
Cookie
Cookie Settings
Our Apps
Download
Download on the
APP Store
Download
Get it on
Google Play
© 2025 Servanan International Pte. Ltd.