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Indeed
Técnico de Servicio en Sitio - Nivel I
Resumen: Realiza actividades de mantenimiento preventivo y/o reparaciones básicas en productos Cummins en un solo sitio del cliente con mínima supervisión. Aspectos destacados: 1. Interactuar con los clientes de forma cortés y profesional 2. Realizar mantenimiento preventivo y reparaciones básicas en productos Cummins 3. Oportunidad de aprendizaje continuo y desarrollo de habilidades Enlace a la base de datos GPP (https://cummins365\.sharepoint.com/sites/CS38534/) **Resumen del puesto:** Realiza actividades de mantenimiento preventivo y/o reparaciones básicas en productos Cummins en un solo sitio del cliente con mínima supervisión. **Responsabilidades clave:** Interactúa con el cliente de forma cortés y profesional. Asegura una atención oportuna y eficiente a las necesidades del cliente. Aplica el uso de herramientas especializadas y sigue procedimientos y políticas documentados para diagnosticar y realizar reparaciones básicas, incluida la preparación de las piezas y herramientas requeridas. Escala los problemas no resueltos a técnicos en sitio más experimentados y/o al supervisor. Realiza actividades de mantenimiento preventivo según los calendarios y estándares documentados en los productos Cummins en las instalaciones del cliente. Completa la documentación requerida, como hojas de servicio, registros de horas y reclamos de garantía, mediante formularios manuscritos o pantallas de entrada en el sistema empresarial. Completa la capacitación conforme a los requisitos de habilidades y del negocio. Mantiene el área de trabajo y las herramientas limpias y en buen estado de funcionamiento. Garantiza el cumplimiento de todas las políticas, procedimientos y normativas aplicables en materia de salud, seguridad y medio ambiente. **Cualificaciones** * Realizar servicios mecánicos de mantenimiento correctivo, predictivo y preventivo en los diversos niveles de complejidad, realizando diagnósticos / evaluaciones e inspecciones, interpretando los manuales técnicos y haciendo seguimiento de órdenes de trabajo, de acuerdo con los procedimientos de seguridad y de calidad. * Realizar y mantener el orden y limpieza general del taller y/o las áreas donde se preste el servicio * Completar toda la documentación y formatos requeridos para garantizar el correcto registro del servicio prestado, asi como aquellos con fines internos de la compañía * Ejecutar las pruebas necesarias para asegurar la promesa de servicio * Realizar el desmontaje, limpieza, reparacion, instalacion de equipos/partes de acuerdo a las necesidades del negocio * Responder por la solución de problemas del motor, apoyando técnicamente al equipo de trabajo, dar seguimiento a los casos no resueltos con el supervisor. * Ensamblar motores, realizar diagnóstico / revisiones e inspecciones, interpretación de manuales técnicos y seguimiento de las órdenes de trabajo, de acuerdo con los procedimientos de seguridad y calidad. * Llenar el reporte de órdenes de trabajo, que describe lo que se logró, y las piezas que se han reparado / reemplazado, indicando el tiempo invertido en este servicio, por lo que esta información se puede compilar / analizar y / o remitir al proceso de facturación o reclamo de garantía. * Asegurar el uso y conservación de los recursos disponibles (máquinas, equipos, herramientas, uniformes, EPP etc.), normas de seguridad y calidad, de limpieza \- 5S, así como ellos mantener el lugar de trabajo limpio y organizado. * Asegurar el cumplimiento de todas las politicas de seguridad, salud y medio ambiente, los procedimientos, legislación y la información / incidentes para la gestión y a su supervisor (políticas de Cummins y de los clientes) * Completar los documentos relacionados con el proceso de ATS o JSA y/o herramientas de gestión * Elaborar listados precisos de partes y componentes de los equipos analizados, con objeto de preparar el presupuesto para que el servicio pueda ser aprobado y llevado a cabo. * Proporcionar todo tipo de información a los clientes durante el proceso de atención al cliente en el campo, de modo que pueda entender lo que tiene que hacer durante el ciclo de vida del producto. * Generar nuevas oportunidades de negocio cuando se encuentren ejecutando servicio a clientes, para ello se haran inspecciones a los motores de esos clientes. * Manejar el vehículo interno con que se encuentra certificado. **Responsabilidades** **Competencias:** Comunica con eficacia \- Desarrolla y presenta comunicaciones multimodales que transmiten una comprensión clara de las necesidades únicas de distintos públicos. Orientación al cliente \- Construye relaciones sólidas con los clientes y ofrece soluciones centradas en ellos. Asegura la rendición de cuentas \- Asume responsabilidad personal y exige responsabilidad a los demás para cumplir los compromisos adquiridos. Planea y alinea \- Planifica y prioriza el trabajo para cumplir los compromisos alineados con los objetivos organizacionales. Desarrollo personal \- Busca activamente nuevas formas de crecer y enfrentar desafíos, utilizando tanto canales formales como informales de desarrollo. Fundamentos de salud y seguridad \- Promueve y ejemplifica comportamientos proactivos en materia de salud y seguridad, identificando, informando y participando en acciones destinadas a mejorarla, con el fin de construir una cultura interdependiente y contribuir a un entorno laboral libre de lesiones. Aplicación de diagnósticos \- Traduce las quejas de los clientes para desarrollar un plan de resolución de problemas; resuelve el problema siguiendo flujos de trabajo guiados, procedimientos y equipos especializados, como herramientas mecánicas y electrónicas de servicio, y diagnostica software informático para aislar los componentes fallidos y permitir una reparación exitosa; valida la reparación replicando la queja para asegurar su resolución; documenta los resultados del diagnóstico en los sistemas empresariales para comunicar lo realizado con fines de facturación y seguimiento histórico. Conocimientos eléctricos \- Demuestra conocimiento de los estándares de Cummins y del sector en el manejo de voltaje bajo y/o alto, cumpliendo todos los procedimientos de trabajo seguro, incluido el uso de equipos de protección personal, para crear un entorno laboral seguro; aplica teorías eléctricas básicas y conocimientos sobre componentes electrónicos, utilizando herramientas y procedimientos adecuados para diagnosticar y reparar productos de forma segura y eficiente. Aplicación de herramientas electrónicas de servicio \- Identifica el conjunto de herramientas de hardware y software disponibles requeridas para un evento de servicio; utiliza el conjunto adecuado de herramientas electrónicas para mantener el producto o diagnosticar y resolver un problema; interpreta los resultados o recomendaciones de las herramientas electrónicas para determinar los siguientes pasos hacia la resolución del servicio. Conocimientos mecánicos \- Demuestra conocimiento de los estándares de Cummins y del sector cumpliendo todos los procedimientos de trabajo seguro, incluido el uso de equipos de protección personal, para crear un entorno laboral seguro; aplica principios y teorías mecánicas, utilizando herramientas y procedimientos adecuados para diagnosticar y reparar productos de forma segura y eficiente. Reparación y mantenimiento de productos \- Repara y mantiene productos mecánicos/eléctricos siguiendo directrices y utilizando las herramientas requeridas dentro del tiempo estándar de reparación para garantizar una reparación de calidad; desmonta y monta motores o generadores de energía siguiendo directrices y utilizando las herramientas requeridas para asegurar un entorno limpio y organizado; inspecciona y reemplaza piezas y componentes siguiendo las directrices de reutilización para minimizar el costo total de propiedad para el cliente; realiza controles progresivos de daños siguiendo directrices para restaurar las condiciones previas a la falla. Documentación de servicio \- Crea y verifica la información del cliente, del equipo y técnica; captura datos específicos utilizando las herramientas de servicio requeridas; sigue los procedimientos y documenta la información requerida en el sistema de gestión de servicios para contar con un registro preciso del trabajo realizado. Escalamiento técnico \- Obtiene información sobre problemas técnicos del producto y utiliza los recursos disponibles, incluidas las herramientas de gestión de datos; escala los problemas a un nivel superior de experiencia, equilibrando la rapidez de la respuesta al cliente con los esfuerzos de investigación; registra todos los pasos de resolución de problemas en la base de datos correspondiente para garantizar transiciones sin interrupciones y respuestas precisas y oportunas a la resolución de incidencias. Valora las diferencias \- Reconoce el valor que distintas perspectivas y culturas aportan a una organización. **Educación, licencias y certificaciones:** Técnico en generación de energía y/o motores con formación de aprendiz (preferible) Diploma técnico de una institución técnica relevante Certificación eléctrica actual y pertinente (opcional) Permiso de conducir válido localmente. Este puesto podría requerir licencia para cumplir con las regulaciones sobre controles de exportación o sanciones. **Experiencia:** Se requiere un nivel mínimo de experiencia relacionada con talleres. Conocimientos básicos y/o experiencia con productos Cummins Experiencia en voltaje alto/bajo (opcional) **Puesto** Servicio **Organización** Cummins Inc. **Categoría de rol** En sitio con flexibilidad **Tipo de puesto** Técnico **ID de solicitud** 2424126 **Paquete de reubicación** No **100 % en sitio** Sí Debido a la naturaleza operativa y a las funciones específicas de este puesto, el trabajo debe realizarse 100 % presencial/en sitio.
Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia
Indeed
Business Solutions Specialist
Summary: Join a purpose-driven team contributing to the CCA Cards Technology team, focusing on POS payments, loyalty programs, and merchant acquiring initiatives. Highlights: 1. Contributes to innovative Technology hub in Bogota 2. Engages in end-to-end technical requirements gathering and definitions 3. Drives resolution of production issues and monitors the production ecosystem Requisition ID: 248001 Thanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology hub in Bogota. Join a purpose driven winning team that promotes creativity and innovation in a fast\-paced environment, where we’re always committed to results, in an inclusive, diverse, and high\-performing culture. **About the Role** Contributes to the overall success of the CCA Cards Technology team located in Toronto (supporting applications used across the Caribbean and Central America regions). Looking for a seasoned business analyst with expertise in the POS payments domain – including card schemes, certifications, payment gateways and acquiring models, and Credit Card Loyalty Programs. **Accountabilities** * Reports to the Senior Manager and is responsible for end\-to\-end technical requirements gathering and definitions; working collaboratively with various stakeholders across the Bank (and vendors as/if required) on Merchant Acquiring initiatives. * Manages and oversees system implementation process by testing (i.e. developing test cases, conducting regression and new functionality testing, raising/managing problem bugs and testing fixes), assisting in the definition of user procedures and workflows, assisting in the development of conversion and implementation strategies, and assisting in the provision of user documentation, user training, and post\-implementation support, as/if required. * Drives resolution of production issues to meet the needs of the supported Line of Business. This may involve participation in rapid prototyping, with requirements and solutions developed on an iterative basis that provides interim deliverables until a final production solution is created. * Monitors the production ecosystem and assist with driving/generate reporting on stability, security, audit and compliance findings. * Continually acquire and enhance knowledge of the Division's business strategies and policies, risk management practices and methodologies, product offerings, financial markets, financial instruments, regulatory requirements, Back Office processes, and rapidly changing technology to effectively assist in the provision of business solutions and services to the end user business lines. * Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. * Understand how the Bank’s risk appetite and risk culture should be considered in day\-to\-day activities and decisions. * Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day\-to\-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. * Champions a high performance environment and contributes to an inclusive work environment. **Education / Experience / Other Information** * The incumbent must be proficient in English both written and spoken. * A recognized under\-graduate degree in a related field. * The incumbent must have knowledge of payments, including, but not limited to: o Credit Card Loyalty Programs o Acquiring o Card Schemes/Card Issuers o Gateway Systems o Authorization o Settlement o Account Funding Flows * Knowledge of AS400 and Transaction Switching systems is a plus. * Ability to distil business requirements into technical requirements. * Excellent problem solving, communication and stakeholder/vendor management skills – English language fluency is a must. * Familiarity with tools like JIRA, Confluence, Service Now. * Must be a creative, self\-starting, results\-oriented, and highly motivated individual with good analytical skills in order to apply this knowledge to assist in the resolution of complex business problems. * The incumbent must possess a basic understanding of current IT practices, systems development techniques, including requirements specification and testing methodologies, real\- time analytical and formal modelling tools, and keep current with rapidly changing technology. * This position requires the following knowledge: o Working knowledge of testing methodology; o Working knowledge of bank processes; o Working knowledge of the Bank's business units (including products); o Working knowledge of bank technology; o Novice knowledge of Bank accounting \#LI\-HYBRID Location(s): Colombia : Bogota : Bogota ScotiaTech is a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. The ScotiaTech hub was created to support different technology systems and processes of the Bank. We offer an inclusive, positive work environment, and competitive benefits. At ScotiaTech, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaTech; however, only those candidates who are selected for an interview will be contacted. Note: All postings in me@Scotiabank will remain live for a minimum of 5 days.
111411, Los Mártires, Bogotá, Colombia
Indeed
Lead Solution Consultant
Summary: The Lead Solution Consultant manages the Solution Consultant team, ensuring effective resource utilization, timely delivery, and consistent implementation work. Highlights: 1. Lead and coordinate consulting, implementation, or delivery teams effectively 2. Drive high occupancy rates and predictable delivery timelines 3. Focus on operational excellence, capacity planning, and resource management **Summary of Role** The Lead Solution Consultant is responsible for the operational, administrative, and delivery management of the Solution Consultant team within the Center of Excellence (CoE). This role ensures that resources are effectively utilized, delivery timelines are met, and implementation work is executed with consistency, predictability, and efficiency. The role has a strong focus on capacity planning, occupancy control, delivery efficiency, and execution governance. While technical understanding of the solutions is required, the primary responsibility is to enable the team to deliver at scale through structure, planning, and accountability. **How You’ll Succeed** * Ensure effective delivery execution, healthy resource utilization, and predictable implementation outcomes. * Drive high and healthy occupancy rates without consultant burnout. * Deliver predictable delivery timelines with fewer last\-minute escalations. * Provide clear visibility into capacity, efficiency, and delivery health. * Enable Solution Consultants to focus on execution, not operational chaos. * Build scalable CoE model that supports business growth. * Operate comfortably in SaaS and cloud\-based enterprise software implementation environments. * Work with cloud\-native, multi\-tenant platforms. * Apply practical understanding of cloud delivery models, including deployment, configuration, and release management. * Operate effectively during transitions from legacy products to fully cloud\-based solutions. **What You Bring** * 3\+ years of relevant experience * Experience leading or coordinating consulting, implementation, or delivery teams * Experience supporting or leading implementations in a cloud\-only roadmap environment * Strong operational mindset with proven experience in capacity planning and resource management * Understand cloud security, access management, and data governance concepts at a functional level * Experience tracking utilization, occupancy, and delivery efficiency * Solid understanding of enterprise software implementations * Strong communication skills to manage expectations across teams and stakeholders * Ability to enforce structure and accountability without adding unnecessary bureaucracy * Comfort making prioritization decisions and addressing performance issues **Who You Are** Plan and Aligns: You plan and prioritize work to meet commitments aligned with organizational goals. Ensures Accountability: You hold yourself and others accountable to meet commitments. Optimizes Work Processes: You know the most effective and efficient processes to get things done, with a focus on continuous improvement. Manages Complexity: You make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Communicates Effectively: You develop and deliver multi\-mode communications that convey a clear understanding of the unique needs of different audiences. Directs Work: You provide direction, delegate, and remove obstacles to get work done. **All Company Core Competencies** Customer Focus: You build strong customer relationships and deliver customer\-centric solutions. Cultivates Innovation: You create new and better ways for the organization to be successful. Collaborates: You build partnerships and work collaboratively with others to meet shared objectives. Instills Trust: You gain the confidence and trust of others through honesty, integrity, and authenticity. Self\-Development: You actively seek new ways to grow and be challenged using both formal and informal development channels. Develops Talent (Mgmt Only): You develop people to meet both their career goals and the organization's goals.
111411, Los Mártires, Bogotá, Colombia
Indeed
Marketing Specialist
Summary: As a Professional Marketing Specialist, you will creatively apply your analytical talent to develop B2B and B2B2C marketing programs and plans that drive growth, utilization, and adoption of Invisalign through partnerships. Highlights: 1. Transforming smiles, lives, and an industry with innovative technology 2. Creative and analytical role in developing strategic marketing partnerships 3. Collaborative environment focused on growth and professional development ### **Description** **Join a team that is changing millions of lives.** Transforming smiles. Transforming lives. Transforming an industry. At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our teams are constantly pushing the boundaries of what’s possible. Ready to join us? As Professional Marketing Specialist you will apply your creative and analytical talent to dream\-up, create, test and tune amazing partnerships (B2B and B2B2C) marketing programs and plans greatly designed to drive growth, utilization and adoption of Invisalign among doctors and clinics thru partnerships. ### **Key Responsibilities** **In this role, you will…** * Participate in develop marketing initiatives and strategies to Business Development area with partners focused on driving growth, utilization, and adoption of Align’s product. * Marketing plan creation and management * Prioritization of reliable initiatives * Product launching in collaboration with other areas * Coworking with other areas to Support commercial teams * Manage printed materials and follow up with logistics for CALA * Purchase Orders for all services needed * Maintains sales supporting materials for TMs and give support in case of doubts. * Help with on boarding and training sessions for new hires and in sales meetings * Develop materials and visuals for events and congresses. * Help in coordinate all partnerships initiatives in collaboration with cross\-functional team to establish and maintain scoring requirements, sales acceptance of leads, conversion metrics, and demand to meet revenue objectives through channel programs. * Collaborate and manage creative agency to adapt/create promo materials according to local regulation rules * Benchmark and adapt best practices from other countries ensuring right governance to achieve objectives * Monitor competitors’ activities and marketing trends * Develop sales \& marketing playbooks to standardize partnership programs * Support sales team with appropriate materials fostering brand adoption * Control of budget and contracts related to multiples items. ### **Skills, Knowledge \& Expertise** **In this role, you’ll need …** * Minimum of 4\-6 years work experience in relevant roles within marketing * Marketing career from consumer, healthcare industry, pharmaceutical or medical devices. * Comfortable to work in multidisciplinary and multicultural organization in a fast\-paced environment * Previous sales or trade experience is a plus * Excellence in execution and attention to details * Highly hands on and autonomous profile * Analytical skills * Team contributor who cultivates collaborative work environment * Ability to influence others * Client focused and entrepreneurial mindset * Effective communication * Fast learner (clinical, regulation, environments, etc) * Degree in Marketing or related areas * English spoken and written communication * Skillful at producing documents with MS office programs **Sound like a good fit?** Great! Click the Apply link below to let us know you are interested. Not the right fit? Don’t worry, there are lots more opportunities. Please consider sharing this opportunity with others in your network.**About Align** Invisalign clear aligners, iTero Intraoral scanners, and OrthoCAD digital services that help dental professionals achieve the clinical results they expect and deliver effective, cutting\-edge dental options to their patients.### **About Align Technology** **Your growth and well\-being:** At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well\-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:* Health and well\-being programs to keep you thriving in both body and mind. * Employee\-exclusive discounts on Invisalign products. * Learning opportunities through online learning resources and support for your individual development plans. * Inclusive, global workplace that fosters collaboration, recognition and belonging. Country and/or role specific details will be shared with you by your recruiter during the interview process. **Discover Align:** We are a global community of game\-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day. Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives. We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration. At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open\-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time. As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation. Eager to learn how we embrace our global differences and nurture employee well\-being? **Explore Align's culture here!** Want to discover more about **exocad** and **Cubicure**? Click on their names for additional information. **Applicant Privacy Policy:** Review our **Applicant Privacy Policy** for additional information. **Equal Opportunity Statement:** Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.
111411, Los Mártires, Bogotá, Colombia
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