Summary: The Business Intelligence Analyst I supports operational excellence by transforming raw data into actionable insights that drive performance, efficiency, and strategic decision-making. Highlights: 1. Transform raw data into actionable insights to drive performance 2. Develop and manage Tableau dashboards and automated reporting tools 3. Collaborate with cross-functional teams to identify improvement opportunities **Company Description** **About Sutherland** Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market\-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland *Unlocking digital performance. Delivering measurable results.* **Job Description** **JOB DESCRIPTION** The Business Intelligence Analyst I supports operational excellence by transforming raw data into actionable insights that drive performance, efficiency, and strategic decision\-making across the operations function. This entry\-level role is ideal for candidates with strong analytical skills and a passion for building dashboards, models, and tools that improve business outcomes. **Key Duties and Responsibilities:** * Maintain and analyze large sets of operational data and metrics to support various internal stakeholders and external customers. * Develop and manage Tableau dashboards and automated reporting tools to visualize KPIs and operational trends. * Mine systems for relevant data, resolve discrepancies, and ensure data integrity across platforms. * Build productivity tools and quantitative models to support service metrics, cost forecasting, cycle times, and capacity planning. * Collaborate with cross\-functional teams to identify improvement opportunities and support scaling initiatives. * Assist in developing cost forecasts, budgets, and long\-range strategic planning through data\-driven analysis. * Interpret complex data relationships and react to unexpected events with problem\-solving agility. **Qualifications** **Desired Experience and Qualifications:** * Bachelor’s degree in Industrial Engineering, Analytics, or a related field. * Minimum 1 year of experience in a data analytics or BI role. * Proficiency in Tableau, Excel, SQL, and other BI tools. * Strong analytical, organizational, and communication skills. * Ability to work independently and collaboratively in a fast\-paced environment. **Additional Information** This is an 100% onsite position in our Torre Krystal Facilities (Bogotá)