**Company Description:** We are Colombia’s first Contact Center and BPO, with over 28 years of experience delivering comprehensive solutions to public and private sector companies for customer service and management. Thanks to our track record and commitment to our purpose—"Improving Lives, Our Commitment"—since 2021 we have been certified as a BIC (Benefit for Collective Interest) company, reinforcing our ongoing dedication to generating well-being and efficiency for our clients and employees, as well as our commitment to contributing to social and environmental issues in our country. We have over 6,500 employees—the \#OSFamily—across the entire national territory, working for Colombia’s and Latin America’s most important companies and institutions to transform customer experiences. **Job Mission:** Basic technical support, service, and telephone customer assistance for Latin American clients **Job Responsibilities:** **Schedule:** Monday to Friday, 7:00 a.m. to 9:00 p.m. (Rotating 8-hour shifts, totaling 46 hours per week). Saturdays, 8:00 a.m. to 3:00 p.m. **Work Location:** Optimus Office **Salary:** COP $1,468,798 + transportation allowance + variable bonus of COP $146,811 + statutory benefits. **Salary Payment Date:** 2nd of each month. **Variable Bonus Payment Date:** 20th of each month. **Training:** **Duration:** 13 days. **Transportation Allowance:** COP $8,000. Plus morning and afternoon snacks. **Responsibilities:** Customer service via phone and chat. **Requirements:** High school diploma with at least six (6) months of experience in call centers or customer service. **Requirements:** * High school diploma, technical, or technological degree * Minimum one (1) year of experience in call centers or in-person customer service * Proficiency in office tools, information analysis, and information management. Monday to Saturday **Offer Conditions:** **Benefits:** * Career development plan * Personal and spiritual growth programs * Discounts with various partner organizations * Enrollment in the employee savings fund