**\*Who are we?\*** We are a leading company specializing in the distribution of products and services for quality control laboratories and industrial processes. We stand out by providing comprehensive, high-quality solutions to our clients across various production sectors. **\*Position Profile:\*** We are looking for committed professionals with a results-driven mindset and strong sales skills to join our sales team. The ideal candidate must have experience in customer service management. \*Requirements\*: * Academic background: Professional degree in Industrial Engineering. * Experience: Minimum of 3 years of experience in customer service; experience in developing customer engagement and loyalty strategies is preferred, along with leadership in quality management systems. Proficiency in technology. * Skills: Excellent communication skills, customer orientation, negotiation, teamwork, and results-focused approach. **\*We Offer:\*** * Salary + social benefits. * Indefinite contract. * Job stability. **\*Responsibilities\*:** · Handle customer inquiries, complaints, and requests (PQR) promptly. · Manage customer satisfaction and experience. · Implement loyalty strategies to strengthen client relationships. · Design and execute organizational communication strategies. · Develop and implement initiatives that promote an organizational culture centered on the customer and service excellence. Position type: Full-time, Indefinite Education: * Completed bachelor's degree (Desirable) Experience: * Three: 1 year (Desirable)