**RTA (Real\-Time Analyst):** **1\. Technical proficiency:** * **Advanced Excel**, including macro management, pivot tables, complex formulas, and report automation. * **Data analysis**: must interpret operational and performance information to make quick, metric-based decisions. **2\. Soft skills:** * **Excellent communication skills**, both oral and written, to coordinate real-time actions with operations teams. * **Absolute proactivity**: ability to anticipate deviations and act independently. * Analytical thinking and problem-solving orientation. * Ability to work under pressure and adapt to real-time changes. **3\. Plus:** * Experience working in a **call center**, especially in operations or WFM areas. * Knowledge of Power BI * Prior experience in remote or hybrid environments.