Weekend Customer Service Agent

Description

Job Summary: Promptly and efficiently handle user inquiries, requests, complaints, and grievances through various contact channels. Key Highlights: 1. Customer service and management of contact channels 2. Student/Technician/Technologist in administrative or engineering programs 3. Proficiency in Office, basic Excel, and office tools Job Mission: Timely and efficient handling of user inquiries, requests, complaints, and grievances in accordance with established quality guidelines, thereby generating user satisfaction and loyalty. Manage all available user contact channels according to the assigned shift. Education: Student/Technician or Technologist in administrative or engineering programs. Knowledge: Proficiency in Office, basic Excel, office tools, customer attention and service. Conditions: Temporary contract Shifts on Saturdays, Sundays, and holidays on a rotating basis: Morning: 6:00 a.m. to 2:00 p.m. Afternoon: 2:00 p.m. to 10:00 p.m. Night: 10:00 p.m. to 6:00 a.m. -Requirements- Minimum education: University degree / Technical program 1 year of experience Keywords: demonstrator, fair representative, traveling salesperson, agent, representative, agente, representante, service, costumer, cliente