Sales Associate

Description

Job Summary: The Full-Time Store Sales Associate is the primary brand ambassador for Skechers, responsible for creating memorable customer experiences, driving sales, and fostering loyalty through exceptional service. Key Highlights: 1. Primary Brand Ambassador for Skechers 2. Create memorable experiences for customers 3. Drive sales growth and customer loyalty WHO WE ARE: Headquartered in Southern California, Skechers, The Comfort Technology® Company, has spent over 30 years helping men, women, and children around the world look and feel good. Innovation in comfort forms the foundation of everything we do, fueling the development of stylish, high-quality products at an excellent value. From our diverse footwear collections to our growing range of apparel and accessories, Skechers is a comprehensive lifestyle brand. PURPOSE OF THE ROLE The Full-Time Store Sales Associate is the primary brand ambassador for Skechers, responsible for creating memorable experiences for our customers and turning every visit into a successful sales opportunity. Their role is critical to upholding the brand’s standards of excellence, driving sales growth, and building customer loyalty through exceptional service and deep product knowledge. **KEY RESPONSIBILITIES** **A. SALES AND CUSTOMER SERVICE** * Achieve or exceed the team’s monthly sales targets * Provide personalized advice on Skechers footwear features, benefits, and uses * Identify each customer’s specific needs to recommend suitable products * Handle sales objections and close transactions effectively * Process payments via cash, credit/debit cards, and other authorized payment methods * Manage exchanges, returns, and warranties per established policies * Maintain professional and courteous communication with all customers **B. STORE OPERATIONS** * Receive, inspect, and organize new merchandise according to established protocols * Label, price-mark, and barcode products in accordance with corporate standards * Keep inventory organized and conduct periodic stock counts as required * Pack and bag customer purchases securely and attractively **C. MERCHANDISING AND VISUAL PRESENTATION** * Implement and maintain the brand’s visual presentation standards * Arrange products according to established planograms and marketing guidelines * Ensure display windows and fixtures are always attractive and tidy * Restock products on shelves and gondolas promptly * Verify that promotional signage is up-to-date and properly placed **D. MAINTENANCE AND CLEANING** * Perform cleaning and maintenance tasks for shelves, counters, tables, and floors * Execute store opening and closing routines per the established checklist * Keep work areas organized and free of obstructions * Report any damage or maintenance needs to supervisors * Ensure the store is fully prepared for the next day’s operations **E. COMPLIANCE AND POLICIES** * Strictly adhere to all corporate policies and procedures * Maintain confidentiality regarding sensitive business information * Uphold corporate values and the company’s code of ethics * Participate in scheduled trainings and development programs * Report incidents or irregular situations to immediate supervision **IV. JOB REQUIREMENTS** **A. EDUCATION** * **Minimum:** Completed secondary education * **Preferred:** Technical studies in sales, marketing, or related fields **B. EXPERIENCE** * **Minimum:** 6 months of retail sales or customer service experience * **Preferred:** Prior experience in footwear or fashion retail **C. TECHNICAL COMPETENCIES** * Basic knowledge of sales techniques and customer service principles * Proficiency with POS systems and point-of-sale equipment * Basic math skills for handling cash and performing calculations * Knowledge of footwear products (materials, sizing, care) **About Skechers** Skechers, a global Fortune 500® company, designs and markets a broad range of lifestyle and performance footwear, apparel, and accessories. With a presence in over 180 countries and territories, Skechers connects customers with its products through major department stores and specialty retailers, e-commerce and digital stores, and over 5,300 Skechers stores.