Dining Room Advisor

Description

Job Summary: We are seeking a proactive Dining Room Advisor to deliver exceptional service, advise guests on the menu, and ensure optimal dining room conditions at a Japanese restaurant. Key Highlights: 1. Provide an exceptional dining experience to guests 2. Responsible for attending to and advising guests on the menu 3. Ensure the dining room is in optimal condition A renowned Japanese restaurant located in Cali, at our Cali Peñón location, is seeking a **Dining Room Advisor** to join our customer service team. The advisor must be willing to deliver an exceptional experience to our guests while adhering to company-established service protocols. Candidates must maintain a professional appearance, demonstrate a proactive attitude, and be responsible for attending to and advising customers on our menu, ensuring high-quality, timely service; they must also ensure the dining room is in optimal condition before opening and after closing. For this position, we offer an indefinite-term contract. **Responsibilities:** · Attend to customers in compliance with the company's established service protocol. · Complete all forms assigned to this role. · Clean and disinfect the dining room to ensure it is in optimal condition upon opening and closing. · Advise customers based on their needs to make appropriate recommendations. · Possess thorough knowledge of the company’s menu. · Verify the presentation of dishes. · Maintain a professional appearance and personal hygiene. · Promote featured dishes and perform cross-selling. · Provide support to the Stewarding and Packaging departments as required. · Properly set up tables for service (mise en place). · Monitor assigned work area (tables under responsibility) during service. · Communicate effectively with the kitchen team to track dish preparation times. · Verify customer payments by attaching invoices and bank transfers. **Requirements:** · Completed high school education. · Prior experience in customer service or the foodservice industry (minimum 6 months). · Availability to work rotating shifts. · Ability to work collaboratively and under pressure. · Excellent interpersonal communication skills. · Professional appearance and personal hygiene. **Technical Skills:** * Menu knowledge * Food handling * POS system knowledge * Use of charol (polishing cloth) **Interpersonal Skills:** * Effective communication * Teamwork **Salary:** Current legal minimum wage, including all statutory benefits. Additionally, the candidate will receive tips, accrued weekly but disbursed only after the 15-day probationary period. **Schedule:** Split shifts from Sunday to Sunday, with one compensatory day during the week (Monday to Thursday). Weekday schedule: 11:00 AM to 10:00 PM or 10:30 PM Weekend schedule: 11:00 AM to 11:00 PM or 11:30 PM **Contract Type:** Indefinite-term contract **Work Location:** Cali Peñón Position Type: Full-time, Indefinite-term Work Location: On-site employment