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Summary: Blossom is seeking an experienced Operations Manager to lead critical functions in platform operations and customer implementations, driving reliability and successful onboarding for their scaling SaaS platform. Highlights: 1. Lead operational backbone of a growing product from day one 2. Drive automation and continuous improvement initiatives 3. Manage and develop technical teams **Join Blossom!** We are a U.S.\-based company with over 20 years of experience dedicated to enhancing the satisfaction of credit unions and their members. We are building the next\-generation technology layer for credit unions. www.blossom.net We're looking for a structured and execution\-driven Operations Manager who thrives in the complexity of scaling SaaS platforms. If you have experience leading technical operations and customer implementations and want to own the operational backbone of a growing product from day one, with a team that moves fast and values clarity this role is for you. #### **About the Role** We are looking for an experienced **Operations Manager** to lead two critical functions at Blossom: Platform Operations and Customer Implementations. This role is the operational backbone of our growth ensuring our SaaS platform scales reliably while customers onboard successfully and efficiently. This is a senior leadership role for someone who thrives at the intersection of **cloud infrastructure, operational excellence, and enterprise software delivery**. #### **What You'll Do** * Own operational reliability, scalability, and performance across our multi\-cluster SaaS platform * Define and enforce operational standards, SLAs, and incident response processes * Drive automation and continuous improvement initiatives across platform operations * Lead the end\-to\-end customer onboarding and implementation function * Ensure delivery timelines, quality, and customer satisfaction targets are consistently met * Identify and resolve bottlenecks in the onboarding pipeline * Manage and develop a team of technical leads and individual contributors * Define KPIs and build visibility into operational and delivery performance * Collaborate cross\-functionally with Product, Engineering, Sales, and Customer Success * Translate business objectives into operational execution plans #### **What We're Looking For** * 7\+ years of experience in **technical operations, cloud operations, or software delivery** within a SaaS or enterprise software environment * 3\+ years managing technical teams or team leads * Proven track record leading **operational transformations and scaling initiatives** * Hands\-on experience with **customer onboarding or enterprise implementations** * Strong understanding of cloud infrastructure and platform reliability principles * Excellent communication skills comfortable presenting to executives and working across teams * Data\-driven mindset with experience defining and tracking operational KPIs * Bachelor's degree in Computer Science, Systems Engineering, Information Systems, Business Administration, or related field #### **Nice to Have** * Experience with AI\-driven automation and productivity tools * Background in multi\-cluster or distributed platform environments * Familiarity with operational frameworks (ITIL, SRE practices, etc.) **Perks** * 100% Remote Work * Mentorship from experienced product and banking professionals * Multicultural collaboration with teams in Colombia and the U.S. * Real exposure to the American financial market * Growth path into senior product or leadership roles as the product scales **Apply Now!**
