Overnight Supervisor - Bilingual

Description

Job Summary: We are seeking a Bilingual Overnight Supervisor to coordinate operations, supervise operators, manage incidents, and ensure effective communication within a dynamic team. Key Highlights: 1. Team leadership and overnight operational coordination. 2. Incident management and customer support in a bilingual environment. 3. Professional development and a positive work environment. We are looking for a Bilingual Overnight Supervisor — advanced English (C1 level) — to join our team. You will be responsible for supervising operators, ensuring proper incident tracking, and efficiently coordinating operations. You will serve as the team’s point of support, ensuring all activities proceed without disruption and that communication with operators and other departments remains clear and effective. Responsibilities • Supervise operations at the Central Station, verifying stations, operators, and unusual situations. • Answer customer calls and provide support during the shift. • Prepare and submit detailed operational reports, including photographic records and incident reports. • Coordinate and manage schedules, operational evaluations, and task execution. • Lead meetings with operators, supervisors, and management for follow-up, feedback, and continuous improvement. • Report shift status, incidents, and outcomes to management and leadership. • Manage disciplinary processes, performance evaluations, and staff counseling. • Perform supervision-specific tasks (playbacks, dispatches, document control, etc.). • Support and supervise the team, including IT specialists. • Ensure proper use of work tools and completion of assigned tasks. Education and Experience: • Degree in administrative, computer science, or logistics fields. • Minimum 2 years of experience in supervision, team management, customer service, and English language usage. Competencies: • Leadership and teamwork • English C1 • Assertive communication • Customer service • Decision-making • Attention to detail Location: Zonamerica, Cali–Jamundí Highway Salary: Monthly income with overnight allowances: $4,000,000 – $4,500,000 We Offer: • Opportunity for professional development • Positive work environment . -Requirements- Minimum education: University / Professional Degree 2 years of experience Languages: English Knowledge: Communication, Team Management, Leadership, Bilingualism, Operations, Tracking Keywords: resident, supervisor, assistant manager, coordinator, responsible person, manager, captain, night, night shift, nighttime, overnight