**Descripción de la empresa** SGS is the world’s leading company in inspection, verification, testing, training, and certification. It is recognized as the global benchmark for quality and integrity, with more than 95,000 employees and a network of over 2,400 offices and laboratories worldwide. **Descripción del empleo** The **Technical Support Analyst (IT005\)** provides advanced technical support for complex, non\-recurring issues and business\-driven projects, coordinating with IT teams and vendors to resolve escalated Level 3 incidents. The role requires at least **4 years of corporate IT support experience**, strong skills in troubleshooting hardware, software, networking, and Active Directory, as well as knowledge of **Azure, mobile device support, and customer service practices**. Candidates should hold a diploma or degree in IT, demonstrate strong problem\-solving and communication abilities, and be able to work independently in fast\-paced environments while ensuring business continuity and system availability. **Requisitos** Education * College diploma in Information Technology or related discipline * Bachelor’s degree preferred Experience * 4\+ years in corporate IT support * Hardware/software troubleshooting and break\-fix/repair * Customer service in IT technical roles Technical Skills * End\-user and server hardware/software, operating systems, protocols * Active Directory access and permissions * Networking appliances troubleshooting and configuration * Mobile device support * Knowledge of Azure preferred Soft Skills * Strong analytical and problem\-solving abilities * Excellent communication (verbal and written) * Customer service orientation * Time management and prioritization skills * Ability to manage multiple projects in fast\-paced environments Languages * English: Intermediate proficiency required * French and/or Spanish preferred