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Job Summary: DHL is seeking a logistics professional to ensure compliance with operational and financial processes, optimize customer service, and lead teams. Key Highlights: 1. Opportunity to grow through multicultural experiences and daily challenges. 2. Positively impact the environment and people. 3. Maximize your capabilities in a diverse and inclusive environment. **About DHL** ----------------- Become a DHL professional and secure what matters most in your daily life through our best-in-class benefits—we prioritize your safety, health, and that of your family. Build your career with us and seize opportunities to grow through multicultural experiences and challenges that will push you every day. This will not be just another job—it will be your opportunity to make a positive impact on the environment and on people both within and beyond DHL. As a global company, we value the diversity of our employees as a true strength—and this strength can only be fully leveraged if everyone feels they can truly be themselves every day, regardless of ethnic origin, religion, sexual orientation, gender, disability, or any other personal characteristic. That is what we mean by inclusion. **Diversity is our strength.** **Being DHL means maximizing your capabilities.** This position is for SUPPLA S.A. **Role Objective** -------------------- Ensure compliance with operational, continuous improvement, and financial processes within the operation, guaranteeing correct execution of services offered to customers. This is achieved through constant monitoring of key metrics, evaluation and optimization of processes, efficient use of available resources, and active participation in the area’s strategic projects. **Key Responsibilities** ------------------------- * Manage the development and implementation of operational plans and logistics processes, ensuring alignment with business objectives. * Execute action plans to meet established goals related to customer service, service quality, and on-site or assigned workstation financial performance. * Train, guide, and support the team in performing daily tasks, promoting efficient logistics operations aligned with corporate standards. * Delegate responsibilities to respective departments and monitor activities related to receipt, handling, dispatch, and shipment registration, ensuring continuous operational flow. * Organize and maintain order and cleanliness at workstations, ensuring optimal conditions for operations. * Implement planning and management of human, material, and logistical infrastructure resources required to deliver services. * Conduct periodic reviews with customers to assess operational performance and fulfillment of agreed-upon objectives. * Support the commercial and account management teams on contractual, commercial matters, and client renewal planning. * Identify and propose business growth opportunities and strategies to strengthen relationships with existing clients. * Coordinate operational processes, site infrastructure, equipment, IT systems, and organizational structure to ensure specific logistics capabilities. * Promote awareness of internal policies and ensure compliance with contractual KPIs. **Requirements to Apply** --------------------------- * Bachelor’s degree in Logistics, Industrial Engineering, Business Administration, or related fields. * Minimum 4 years of experience in logistics operations, leading frontline operational teams. * Advanced proficiency in WMS (mandatory). * Active participation in continuous improvement, productivity measurement, and management processes. * Advanced proficiency in Microsoft Excel. * Experience leading teams. * Ability to build relationships and negotiate with internal and external customers. * Availability to work on Saturdays and rotating shifts, if required. * English: B2 (REQUIRED) **Technical and Operational Knowledge:** * Preparation and management of operational reports. * Direct supervision and leadership on the operations floor. * Development and implementation of improvement processes. * Budget administration and preparation of operational forecasts. * Monitoring and analysis of metrics and indicators (KPIs). * Knowledge of Power BI (desirable)
