**About DHL** ----------------- Become a DHL and get the essentials for your daily life, through the best benefits, we seek your safety, your health and that of your family. Build your career with us and have the opportunity to grow through multicultural experiences and challenges that will challenge you every day. This will not be just another job, it will be your opportunity to positively impact the environment and people both within and outside DHL. As a global company, we value the diversity of our employees as a true strength, and this strength can only be harnessed if we make everyone feel they can truly be themselves every day, regardless of ethnic origin, religion, sexual orientation, gender, disability or any other personal characteristic. This is what we mean when we talk about inclusion. Diversity is our strength. **Being DHL means maximizing your capabilities.** **Role Objective** -------------------- Supervise and provide support and information in the operation of a safe and efficient operation, working under clear guidelines to help achieve operational standards and define action plans for incident resolution. Ensure proper procedure application to work teams, guaranteeing timely tracking of our Customers' deliveries. **Main Responsibilities** ------------------------- * Guarantee compliance with the established On Time Delivery target. * Guarantee 100% capture of logistics updates in the TMS. * Ensure that their work team records logistical events timely and accurately to reflect the actual status of deliveries (updates). * Maintain a consolidated daily tracking of Customer deliveries. * In case of delivery risks, written notification must be sent to Customers, Management, and Operations. * Ensure all authorization codes are obtained timely (rejections, additional charges, dwell times, and maneuvers). * Ensure the incident report is updated daily at the agreed time. * Monitor the performance of their operational team and ensure goal compliance. * Follow up on KPI compliance. * Development and evaluation of their operational team. **Requirements** -------------- * Professional in Industrial Engineering, Business Administration, or related fields. * Minimum 5 years of experience in: + Customer service in logistics and operational environments. + Monitoring and analysis of KPIs to ensure goal compliance. + Management of operational teams, including development, evaluation, and leadership.