Junior Operations Manager / Tech Sector

Description

Job Summary: Leads, manages, and controls service levels and resources of the logistics operation, ensuring efficiency, customer satisfaction, and team well-being. Key Highlights: 1. Leads logistics operations at DHL SUPPLY CHAIN COLOMBIA SAS. 2. Promotes a collaborative and continuously improving work environment. 3. Positively impacts the environment and people. **About DHL** ----------------- **Connecting People, Improving Lives.** Become a DHL professional and secure what matters most in your daily life through our best-in-class benefits—we prioritize your safety, health, and that of your family. Build your career with us and seize opportunities to grow through multicultural experiences and daily challenges that push your limits. This will not be just another job—it will be your chance to make a positive impact on the environment and on people both inside and outside DHL. As a global company, we value the diversity of our employees as a true strength—and this strength can only be fully leveraged if everyone feels they can truly be themselves every day, regardless of ethnic origin, religion, sexual orientation, gender, disability, or any other personal characteristic. That is what we mean by inclusion. **Diversity is our strength.** **Being DHL means maximizing your potential.** **This position is for DHL SUPPLY CHAIN COLOMBIA SAS** **Role Objective** -------------------- * Lead, manage, and control operational service level compliance, fulfilling agreements and commitments established with the client and the organization’s strategic objectives. * Manage human, physical, and technological resources, guaranteeing efficient service levels for both internal and external customers. * Maintain effective communication with the work team to execute operational processes according to client requirements. **Key Responsibilities** ------------------------- * Ensure achievement of defined service levels and KPIs, maintaining a balanced and stable operation that optimizes performance and customer satisfaction. * Oversee proper execution of established operational routines, ensuring process efficiency and effectiveness. * Achieve and sustain an excellent work environment that promotes collaboration and team well-being. * Monitor productivity per process, analyze variances, and propose corrective actions when necessary. * Attend tactical sessions to support planning and execution of operational strategies. * Track operational team briefings, ensuring clear communication regarding site key indicators and ongoing improvement actions. * Develop and present relevant area-specific indicators to support decision-making. * Review, approve, and monitor payroll pre\-lists and overtime hours, ensuring accuracy in human resource management. * Monitor the number of updated work instructions based on Kaizens and identified process deviations to ensure continuous improvement. * Contribute to critical analysis meetings aimed at identifying and eliminating productivity barriers, improving performance, and escalating issues, challenges, and opportunities. * Encourage idea generation for continuous improvement of operational procedures, driving innovation and efficiency. * Track adherence to established productivity standards for each process, ensuring operational efficiency. **Requirements to Apply** --------------------------- * Bachelor’s degree in Industrial Engineering, Production, Logistics, Business Administration, Economics, or related fields. * Minimum 7 years’ experience leading logistics operations, preferably in the Tech sector. * Experience and knowledge in Cross-Docking operations. * Experience in Warehouse (WH) operations. * Experience leading teams. * Experience maintaining direct client communication. * Focus on contact, relationship building, and negotiation with internal and external clients. * Knowledge and experience in: + Inventory management and logistics operations. + Cost and expense management of logistics operations. + Management reports and performance indicators. + Team leadership. * Required competencies: Oral and written communication, leadership, analytical and problem-solving skills, project development, continuous improvement orientation, internal/external customer orientation, results orientation, financial knowledge. * Availability to work weekends when operations require it. * **Conversational English B2 (Mandatory)**