Digital Banker Lima - Peru

Description

Job Summary: We are seeking a professional to retain and grow accounts through digital channels, massively impacting customers to achieve retention and growth metrics. Key Responsibilities: 1. Implement customer retention and reactivation strategies 2. Design mass and segmented campaigns for growth and retention 3. Direct contact and negotiation with merchants for cross-selling **Bold** Our company was founded in May 2019 by an exceptional team with unique experience; the founding group includes the creators of PayU Latam and other companies specializing in financial technology. We are building payment and banking solutions for micro, small, and medium-sized enterprises (MiPymes), freelancers, and entrepreneurs in Colombia. Currently, we have over 450\.000 registered customers on our platform and have raised more than USD $120 million in domestic and foreign venture capital funding; we are one of the fastest-growing fintech startups in Latin America. Bold is a fintech that provides a payment solution for micro-entrepreneurs to accept debit card, credit card, and e-wallet payments via POS terminals and payment links. However, Bold’s vision extends beyond being a payments company—we are actively working to become a comprehensive financial and technological services platform for small businesses in Colombia, complementing our payment and banking solutions with related software products aligned with our full value proposition. Bold’s mission is to unlock the potential of entrepreneurs. At Bold, we firmly believe we can help small entrepreneurs grow their businesses by offering tailored, user-friendly, and accessible financial and technological services. At Bold, we define the following values as the pillars of our organizational culture: Mastery, Critical Thinking, Teamwork, Sense of Urgency, Openness, and Customer-Centricity. For more information about Bold, visit our website: https://bold.co **The Role:** Account retention and growth through digital channels, with the ability to massively impact customers to achieve retention, reactivation, and growth metrics. **Your Responsibilities:** * Implement customer retention and reactivation strategies across your assigned customer portfolio (thousands of accounts) * Design and plan mass and segmented campaigns to achieve growth and retention metrics * Direct contact and negotiation with merchants or businesses for product placement (cross-selling) * Proactive support and ongoing digital-channel engagement with customers **What We Offer You:** Indefinite-term employment contract ‍ ️ Prepaid medical assistance or complementary health plan Early-stage company equity with high return potential Competitive salary Financial support for education World-class technologies and processes ️ Additional days off beyond standard vacation entitlements Vision care allowance ❤️‍Emotional wellbeing support * Bachelor’s degree in Business Administration, Economics, Industrial Engineering, or related fields. * 2\+ years of experience as a digital banking advisor or Key Account Manager (KAM) * Experience in digital efficiency, account retention, and growth * Proficiency with CRM tools for customer portfolio tracking * Familiarity with communication tools such as WhatsApp **Personal Data Processing Authorization** By submitting your application and providing your personal data, and in compliance with applicable personal data protection regulations, you unequivocally and voluntarily authorize the processing of your personal data, in accordance with the purposes outlined in Bold Companies’ Personal Data Processing Policy, available on their websites: https://bold.co and https://boldcf.co. As the Data Subject, you are entitled to the rights established under Law 1581 of 2012 and any complementary or amending regulations, particularly the rights to access, update, correct, or request deletion of your data, and to revoke the authorization you have granted for the use of your personal data. To exercise your rights as Data Subject, Bold Companies provide the following contact channels: For Bold.co and Bold Capital matters: Email: soporte@bold.co, Bold Chat: https://bold.co/, Phone: 60(1\) 508 5776 For Bold CF matters: Email: soporte@boldcf.co, Bold Chat: https://boldcf.co, Phone: 60(1\) 254 3084