About Virtuozzo **Virtuozzo** is a pioneer in software for hosting providers and cloud services, delivering a broad portfolio of IaaS, PaaS, and SaaS solutions on top of our cloud infrastructure. Role Summary You’ll join IT \& Cloud Operations to keep our platforms secure, reliable, and efficient. The role blends internal IT with production operations: automate routine work, run OpenStack\-based infrastructure, resolve incidents, and help colleagues via the helpdesk. You’ll also take part in an on\-call rotation. IT Engineer needs to be located in LatAm region, so candidates from Mexico, Argentina, Brazil, Colombia, and Chile will be considered. **Please send your resume in English.** Key Responsibilities * Administer Linux servers (RHEL/CentOS, Debian/Ubuntu), and core networking (TCP/IP, VLANs, routing, DHCP, firewalls). * Implement monitoring/alerting and capacity management (Zabbix/Prometheus/Grafana; logs via ELK/OpenSearch). * Troubleshoot outages, restore service quickly, and lead post\-incident RCA documentation and follow\-ups. * Provide daily IT support via the helpdesk; manage secure onboarding/offboarding and SaaS administration (incl. M365, SSO/MFA). * Maintain endpoint hardware (laptops, network equipment) and data\-center documentation/runbooks. * Drive performance tuning, load testing, and reliability KPIs. * Participate in the on\-call rotation. * Automate routine tasks and workflows to improve operational efficiency (IaC/CM, CI/CD). * Document data center infrastructure, standards, and operational procedures. What you bring * Hardware basics (servers, RAID/HBAs; iLO/iDRAC), strong diagnostics skills * Networking fundamentals and troubleshooting (TCP/IP, VLANs, routing, DHCP, firewalls). * Virtualization: hands\-on with KVM/QEMU and libvirt (VM lifecycle, networking, migration). * Automation tools; scripting in Bash and/or Python. * Familiarity with Microsoft 365 and identity/SSO/MFA. * Clear communication in distributed teams; English B2\+. Nice to Have * Certifications such as RHCSA, RHCE, RHCA, or similar. * Previous experience in an IT helpdesk or support role. * Cloud: OpenStack experience is preferred. What We Offer * A role at the forefront of cloud technology with real impact and growth opportunities. * A collaborative environment where your ideas are valued and shipped. * Competitive compensation and support for professional development. * Other perks and engagement opportunities, depending on your location and type of contract * Share options * Referral bonuses