Software & Platform Support Analyst

Description

Summary: This role supports and optimizes IT Operations by combining Service Management practices with software development skills to improve performance and accelerate incident resolution. Highlights: 1. Opportunity to optimize IT operations through development and automation 2. Engage in key Service Management processes and best practices 3. Develop solutions to enhance operational performance and efficiency PURPOSE \& OVERALL RELEVANCE FOR THE ORGANIZATION The role aims to support and continuously optimize IT Operations by combining Service Management practices with foundational software development skills. This position will contribute to the stability and efficiency of services by not only executing core Service Management activities but also developing lightweight solutions (e.g., scripts, automations, monitoring enhancements, and temporary workarounds) that improve operational performance, reduce manual effort, and accelerate incident resolution. KEY RESPONSIBILITIES SERVICE MANAGEMENT * Support and apply Service Management best practices (e.g., ITIL, Agile), adapting them to operational needs. * Participate in key processes such as Monitoring \& Event Management, Incident Management, Problem Management, Service Request Management, and Change Management. * Assist in the identification of recurring issues and contribute to defining preventive and corrective actions. * Collaborate in service monitoring activities, helping improve visibility and early detection of incidents. * Contribute to documentation and knowledge management to enhance operational efficiency. OPERATIONAL AUTOMATION \& MONITORING * Develop simple scripts or tools to automate repetitive operational tasks. * Support the implementation and enhancement of monitoring solutions (alerts, dashboards, log analysis). * Create temporary technical workarounds to mitigate service impacts while permanent fixes are developed. * Identify opportunities for optimization in service operations and propose lightweight technical solutions. SOFTWARE DESIGN * Creates and documents basic designs for simple tools, scripts, or components using agreed standards and guidelines. * Contributes to the design of small enhancements that improve operational processes. * Reviews own work for quality and consistency. PROGRAMMING / SOFTWARE DEVELOPMENT * Designs, codes, tests, and maintains simple scripts or small applications focused on operational efficiency. * Applies development best practices and coding standards. * Refactors and improves existing scripts and tools used in operations. TESTING * Executes test scripts and validates developed solutions (e.g., scripts, automations). * Records results and ensures solutions meet operational requirements. * Understands the role of testing in ensuring reliability and stability of services. APPLICATION SUPPORT * Assists in investigating and resolving application issues. * Supports maintenance activities and contributes to faster resolution through technical analysis and tooling. KEY SKILLS * Strong process mindset with interest in Service Management * Basic programming/scripting skills * Problem\-solving and analytical thinking * Curiosity and proactive mindset for automation and optimization * Risk awareness and sense of ownership KEY RELATIONSHIPS * Tech Lead \& Product Teams (consultants, developers, project managers) * Product Owners and business stakeholders * Service Management teams * External suppliers Requisite Education and Experience / Minimum Qualifications * Apprentice ship successfully completed in relevant IT area * Proficient spoken and written command of English * 1 year of experience in relevant area AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR. COURAGE: Speak up when you see an opportunity; step up when you see a need.. OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow\-through. INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things. TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset. INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards. RESPECT: Value all players. Display empathy, be inclusive and show dignity to all. **AT ADIDAS, WE STRONGLY BELIEVE THAT EMBEDDING DIVERSITY, EQUITY, AND INCLUSION (DEI) INTO OUR CULTURE AND TALENT PROCESSES GIVES OUR EMPLOYEES A SENSE OF BELONGING AND OUR BRAND A REAL COMPETITIVE ADVANTAGE.** **– CULTURE STARTS WITH PEOPLE, IT STARTS WITH YOU –** **BY RECRUITING TALENT AND DEVELOPING OUR PEOPLE TO REFLECT THE RICH DIVERSITY OF OUR CONSUMERS AND COMMUNITIES, WE FOSTER A CULTURE OF INCLUSION THAT ENGAGES OUR EMPLOYEES AND AUTHENTICALLY CONNECTS OUR BRAND WITH OUR CONSUMERS.** JOB TITLE: Software \& Platform Support Analyst BRAND: LOCATION: Bogota TEAM: Technology STATE: Dist COUNTRY/REGION: CO CONTRACT TYPE: Full time NUMBER: 545963 DATE: Jun 16, 2026