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Job Summary: Octave is seeking a Mid-to-Senior Level Implementation Analyst to support existing solutions and contribute to new projects involving GIS systems—NetWorks—with an emphasis on customer support and technical development. Key Highlights: 1. Implementation of strategic projects using the GIS NetWorks system 2. Development and optimization of solutions in Oracle, C#, HTML, JS, XML 3. Focus on customer support and incident resolution Job Location (Short): Bogotá, D.C., Colombia \| São Paulo, Brazil Workplace Type: Remote Req Id: 2364 **Responsibilities** -------------------- Octave is seeking a Mid-to-Senior Level Implementation Analyst to join our team. We are looking for a professional to join our Services team, responsible for maintaining our solutions and addressing specific requirements from a client in the Electric Power Distribution sector, as well as participating in new projects leveraging our GIS system—NetWorks—applied to large enterprises (e.g., oil & gas, energy, infrastructure, mining, process plants). We seek candidates who meet the following criteria: * Clear and effective communication. * Strong customer service orientation. * Ability to explain tool capabilities and limitations. * Capacity to work under pressure in projects with critical start dates, scope changes, and multiple stakeholders. * Develop high-availability database solutions; * Develop, implement, and optimize routines using PL/SQL (Oracle), C\#, HTML, JavaScript, and XML; * Review and analyze ongoing business requirements; * Create reports; * Analyze existing SQL queries and suggest new ones to optimize performance; * Create scripts and procedures for data migration and deliver scheduled reports in a timely manner; * Design and implement data transformation and loading processes (ETL); * Serve as a technical resource in Octave’s system support process at the client site, including requirements gathering, developing solutions for various workflow challenges faced by the client, recommending best practices for such solutions, and supporting client resources in system maintenance. * Handle incidents and service requests via Octave’s supported platforms; * Analyze incidents and propose temporary workarounds, followed by definitive solutions minimizing impact on users while adhering to the agreed SLA; * Clearly understand how to conduct both unit and integration testing for delivered artifacts. * Perform advanced queries on the client’s database management system, generate ready-to-use reports within the corresponding Octave solution, and extract diverse reports to fulfill ad-hoc demands—including those originating from regulatory agencies; * Assist in identifying root causes of P1 incidents; * Propose and implement improvements focused on environment stabilization and incident reduction; * Create and update the team’s technical knowledge base; * Maintain up-to-date source code repositories using platforms such as DevOps (GIT) or TFS. * Develop custom components for Octave’s solution systems to address client-specific needs or integration requirements; * Support the pre-sales team by assisting with product demonstrations to clients when required; Strong communication skills to interact with clients—not only on technical topics. * This position is fully remote and full-time. **Education / Qualifications** ------------------------------ **Technical Requirements** * Bachelor’s degree in Systems Engineering, Computer Engineering, Computer Science, Information Systems, or equivalent; * Project experience. * Experience developing with C\#, PL/SQL (Oracle), JavaScript. * Practical knowledge of RESTful APIs * Knowledge of relational databases (Tuning, Transactions, DUMPs) * Strong oral and written communication skills. * Integration experience; * Experience with Microsoft operating systems. * Requirements analysis experience; * Ability to deliver client training; * Minimum technical English proficiency. **Preferred Qualifications** * Familiarity with client business domains such as Electric Power, Gas, and Telecommunications. As many of these sectors serve public utilities, familiarity with their regulatory environment (State Regulations) is highly beneficial. Spanish language proficiency \#LI\-KS1 \#LI\-Remote **About Octave** ---------------- Octave provides mission-critical software that empowers organizations to make informed decisions across every stage of the asset lifecycle — Design, Build, Operate and Protect — where performance, safety, and reliability are non-negotiable and failure is not an option. Turning complex operational data into actionable intelligence, Octave connects expertise, real-world conditions and enterprise-scale insight to improve performance, resilience and incident response where it matters most. Octave has approximately 7,200 employees in 45 countries. Learn more at octave.com and follow us on LinkedIn. **Why work for Octave?** ------------------------ All in. Always forward. That's the way we do things around here. We put trust in our people because we believe it's the best way to unleash potential, bring ideas to life, and keep moving ahead. And it's why we're committed to creating an environment that's truly supportive, providing you with the resources you need to support your ambitions, no matter who you are or where you are in the world. **Everyone is welcome** ----------------------- At Octave, we believe that diverse and inclusive teams are critical to the success of our people and our business. Here, everyone is welcome. As an inclusive workplace, we don't discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all. Respect is the cornerstone of how we operate, so speak up and be yourself. You're valued here. ### **Recruitment Fraud Alert** Octave posts all official job opportunities on either https://careers.octave.com/ or https://www.octave.com/about/careers and communicates only from email addresses ending in @octave.com. We never request payment or personal banking information during recruitment. No offers will ever be extended without a proper interview via Teams or in person, never done over email alone. If you suspect fraud, it probably is, and contact us at careers@octave.com
