Inside Sales Representative

Description

Summary: This role involves engaging with existing and prospective customers, identifying needs, and selling relatively simple products or services while understanding solution selling concepts and overcoming objections. Highlights: 1. Opportunity to innovate and contribute to smart solutions. 2. Be part of a team that pushes boundaries and redefines work. 3. Learn and lead in a forward-thinking environment. **Overview:** At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve. You’ll have opportunities to learn and lead in a forward\-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally. Come make an impact every day at Zebra. **What We're Looking For:** Independently, or as part of a team, contacts existing and/or prospective customers by telephone. Observes and participates in identifying products and/or services that can benefit customer's needs. Responsible for selling relatively simple products or services to end user or channel partner accounts. Typically, smaller accounts, unless partnered with a more senior Account Manager or Channel Manager. Essential Duties and Responsibilities: Knowledge/Expertise – Technical Skills \- Requires basic technical product knowledge – Knowledge of Zebra \- Has solid understanding of Products/Services sold – Sales Skills – Understands Solution Selling concepts and overcomes customer objections; solid communication skills – Managerial Skills \- Understands where to turn for answers – Business Acumen \- Understands basics of customer needs and/or business and drivers of Zebra; presents product characteristics (features/benefits) – Market/customer Knowledge – Understands competitive strengths and weaknesses Solution Complexity/Strategic Thinking – Nature of Problems Solved – Solves routine, simple problems (e.g., overcoming common objections) – Role in Addressing Problems – Understands and responds with answers to customer's technical questions – Complexity of Solutions – Typically low to medium complexity (e.g. routine feature/benefit analysis) Freedom to Act – Level of Guidance – Makes decisions based on established practices/policies and within fairly well defined parameters; proceeds independently and proactively on relatively routine issues/problems – Takes Direction From – Supervisor and established practices and policies Customer Interface – Role – Acts independently or as a team member – Level of Customer Contact – End users for small items; retail management or influencers on larger teams – Main Level of Interaction – Participates in the process or closer for smaller sales – Required Knowledge of Customer – Buying drivers and unique business challenges Accountability – Business and Financial Impact – Responsible for individual revenue attainment with established prices and personal expenses – Relative Size and Scope – Relatively small individual quotas for the business overall – Types of Projects – Many small routine deals – Strategic Impact for Zebra – Low / short\-ter **Benefits:** We understand the importance of work\-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well\-being day to promote revitalization and success. **Job Posting Statement:** To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e\-mail or outside of the system. If you are a victim of identity theft contact your local police department. **AI Technology Statement:** Zebra Technologies leverages AI technology to evaluate job applications using objective, job\-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy .