Service Analyst (Help Desk)

Description

Job Summary: We are seeking a Customer Service Analyst with experience in Call Centers and Level 1 technical support to serve internal and external customers, manage PQRS, and resolve inquiries. Key Highlights: 1. Direct attention to internal and external customers. 2. Management of PQRS and timely case follow-up. 3. Incident registration and escalation. A Customer Service Analyst with experience in Call Centers and Level 1 technical support help desks is required, responsible for direct interaction with internal and external customers. Responsibilities: Management of PQRS (Requests, Complaints, Claims, and Suggestions) via email, telephone, and WhatsApp. Resolution of inquiries and timely case follow-up. Incident registration and escalation according to established protocols. Academic Requirements: Technical degree in Systems, Computer Science, Technical Support, or related fields. Additional training and certifications will be validated in: Technical Support ITIL Networking, among others. Knowledge & Skills: Excellent verbal and written communication. Proficiency in basic office productivity tools. Experience with CRM platforms and email management systems. Desirable: Basic knowledge of databases. Experience delivering training on technological platforms. Soft Skills: Teamwork. Active listening ability. Stress tolerance. Analytical and complex-case resolution skills. Emotional intelligence. Proactive attitude. Working Conditions: Rotating shifts. Additional Benefits: Transportation allowance. Comprehensive social security. Prepaid medical insurance (upon completion of the probationary period). -Requirements- Minimum education: University / Technical degree years of experience Age: between 25 and 35 years Keywords: analyst, service, help, auxilio