Warranty Support Agent

Description

Job Summary: We are seeking a passionate Warranty Support Agent who excels in customer service and after-sales support to deliver efficient and solution-oriented assistance to users, managing warranty-related requests. Key Highlights: 1. Customer service and after-sales support 2. Warranty management and positive customer experience 3. Growth opportunity in an e-commerce startup At Dropi Holding, we are looking for a Warranty Support Agent passionate about customer service and after-sales support. What will be your mission? Provide efficient, friendly, and solution-oriented support to users (suppliers, entrepreneurs, and dropshippers) via the Intercom platform, managing all requests related to the warranty module, ensuring a positive experience aligned with Dropi’s service standards. Essential Skills and Requirements: Technical or technological degree, or current student in administrative, customer service, logistics, industrial engineering, communications, or related fields. Experience: Minimum 1 year of experience in digital customer service (chat, email, or CRM). Prior experience in e-commerce companies, marketplaces, or logistics is desirable. Communication: Excellent verbal and written communication skills, with strong persuasive ability. Office Tools: Intermediate proficiency in Microsoft Office (Word, Excel, Outlook). What do we offer? Salary: Current Legal Minimum Wage + Benefits. Contract: Indefinite-term. Growth opportunity within a competitive Latin American startup. Do you think you have what it takes? Apply now and join this passionate e-commerce team! -Requirements- Minimum education: University degree / Technical program 1 year of experience Keywords: demonstrator, fair representative, traveling salesperson, agent, representative, agente, representante, support, support, soporte