Senior Network Engineer / English C1

Description

Job Summary: We are seeking a CCaaS platform expert to implement and enhance Contact Center infrastructure, collaborating with global teams. Key Highlights: 1. Key role in optimizing contact centers with international impact 2. Direct exposure and leadership within global teams 3. Opportunity to have your voice heard by global leaders Are you a CCaaS platform expert passionate about contact center optimization and seeking a role with genuine international impact? This opportunity is for you! · In this position, you will be the key contributor to implementing, enhancing, and maintaining our Contact Center infrastructure, working directly with global teams. · What we are looking for: · Professional degree in Systems Engineering, Electronics, or related fields. Minimum 3 years of experience delivering solutions on CCaaS platforms. Proven experience with NICE inContact or CXone and practical proficiency with Studio Scripting Tool. Solid expertise in Contact Center technology tools: ACD, IVR, QM, and WFM. Advanced English (C1) is mandatory, as you will have daily direct communication with teams in the U.S. · What we offer: · Salary of $8,000,000 + all statutory benefits. Indefinite-term contract directly with the company. 100% remote work mode (must reside in Bogotá or Medellín). Direct exposure to global teams and leadership in the U.S. · If you possess strong technical reasoning and seek a role where your voice is truly heard by global leaders, this is your place! Take the leap and apply now.-Requirements- Minimum education: University / Professional Degree 3 years of experience Languages: English Age: 18 years or older Keywords: engineers, ingeniera, ing, engineer, senior, sr