Digital Channels Coordinator

Description

Job Summary: We are seeking a professional to lead and strengthen our Digital Customer Experience Center, optimizing e-commerce portals and digital strategies. Key Highlights: 1. Leads and strengthens the Digital Customer Experience Center 2. Manages and optimizes e-commerce portals and marketplaces 3. Designs and implements digital strategies for sales and brand building Join a leading company in the automotive sector! With over 50 years of experience in the market and nationwide presence, Importadoras Asociadas — today the consolidation of several companies: Importadora Celeste, Importadora Japon, Importadora Nipon, and Kimautos — specializes in the distribution and marketing of vehicle parts, tires, batteries, and engine lubricants, serving major brands and guaranteeing high standards of quality and service to our customers. Education Bachelor’s degree in Administration, Marketing, Engineering, or related fields. Required Experience Minimum 3 years leading commercial teams in digital channels, call centers, or contact centers. What Will Be Your Mission? Lead and strengthen our Digital Customer Experience Center, ensuring achievement of commercial objectives, customer satisfaction, and efficiency of digital operations. Key Responsibilities Manage and optimize the company’s e-commerce portals, ensuring continuous updates of products, promotions, and commercial content. Design and implement digital strategies aimed at increasing sales, brand positioning, and improving customer experience. Lead digital communication management and the organization’s social media strategy. Coordinate digital advertising campaigns on platforms such as Google Ads, Meta Ads, and Mercado Ads, monitoring their performance and results. Supervise the creation of digital content, including videos, campaigns, and social media content calendars. Manage and administer CRM tools and digital communication platforms, ensuring proper tracking of customers and commercial opportunities. Manage and optimize marketplace operations, especially Mercado Libre and other e-commerce platforms. Coordinate and monitor digital marketing agencies, ensuring adherence to strategies, timelines, and established objectives. Lead the e-commerce team, including analysts and interns, promoting skill development and achievement of management KPIs. Analyze digital performance metrics and indicators, identifying improvement opportunities and proposing actions to maximize results. Manage relationships among commercial, marketing, and external supplier departments to ensure effective execution of digital strategies. Salary $3.951.760 Working Hours Monday–Thursday: 7:30 a.m. – 5:00 p.m. Friday: 7:30 a.m. – 4:30 p.m. Benefits Employee fund. Discounts on our products. Additional vacation days beyond the legal requirement. Training and development platform. Special-occasion days off. What Do We Offer? Job stability. Professional growth and development. Excellent work environment. The opportunity to join a solid, nationally recognized company. If you are a strategic, results-oriented individual passionate about commercial leadership and customer experience, we want to meet you! Apply now and grow with us.-Requirements- Minimum Education: University / Bachelor’s Degree 3 years of experience Keywords: resident, supervisor, manager, deputy manager, responsible person, coordinator, manager, captain