IT Technical Support Assistant

Description

Job Summary: We are seeking an IT Service Desk Assistant focused on technical support and customer service to grow within a dynamic environment. Key Highlights: 1. Remote technical support for end users 2. Incident and request management following ITIL best practices 3. Excellent user service experience IT Service Desk Assistant · We seek an IT Service Desk Assistant with a focus on technical support and customer service who wants to grow in a dynamic, results-oriented environment. What You Will Do: Provide remote technical support to end users Manage incidents and requests following ITIL best practices Diagnose basic network, device, and application failures Assist with VPN, email, OneDrive, and Office tools configuration Log and track cases in management tools Ensure an excellent user service experience What You Need to Know (Basic to Intermediate Level): Networking (IP, connectivity, Wi-Fi, basic diagnostics) Remote support and end-user assistance VPN and cybersecurity concepts Operating systems and Office tools Printer and peripheral management Basic commands (ping, tracert, etc.) Difference between incident and request (ITIL) We Value: Strong communication skills Service orientation Analytical and problem-solving abilities Organization and case prioritization Important: During the evaluation process, we will assess practical knowledge including: Network failure and device slowness diagnosis Email, OneDrive, and printing issues Use of connectivity commands Handling and prioritization of critical cases. -Requirements- Minimum Education: University Degree / Technical Program 1 year of experience Keywords: assistant, helper, aide, auxiliary, support, soporte, ayudante, asistente, auxiliar, aux, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist