Technical Support Intern

Description

Job Summary: We are seeking a Technical Support Intern to actively participate in digital transformation processes and support the Information Technology department, ensuring data security and availability. Key Highlights: 1. Valuable learning experience in a dynamic and collaborative environment 2. Access to challenging projects in digital transformation 3. Development of technical and professional skills We are looking for a Technical Support Intern to join CARGA S.A.S. in an on-site capacity. Job Mission: Actively participate in the company's digital transformation processes to support the Information Technology department. Responsibilities: Support the help desk plan and scheduling of corrective and preventive maintenance for technological infrastructure, according to the work schedule established by the department leader. Collect and store relevant data from each area of the Company through process monitoring to ensure data security and availability when required. Ensure that information stored in the database is complete, up-to-date, and reliable. Technically maintain cross-functional Power BI dashboards across all Company processes, based on established protocols, and generate corresponding tracking and control reports. Build and manage Power BI dashboards for measuring Company performance indicators. Execute the help desk plan and scheduling of corrective and preventive maintenance for technological infrastructure, according to the work schedule established by the department leader. Support the identification of improvement opportunities within the Company using technological tools. Support the development of management dashboards enabling senior management to monitor company operations, thereby contributing to tracking, action planning, and strategic direction. Implement new software services and/or platforms for data collection and administration. Requirements Student pursuing a technical or technological degree in Computer Maintenance, Systems, or Networks. Must not have previously signed an apprenticeship contract. Basic knowledge in: Software and Hardware Maintenance, Data and Information Networks, Technological Infrastructure. Proficiency in office tools (Word, Advanced Excel, PowerPoint, Outlook). Ability to work effectively in teams and under pressure. Benefits We offer a valuable learning experience. You will have access to challenging projects. The role provides a unique opportunity to develop technical and professional skills in a dynamic and collaborative environment.-Requirements- Minimum Education: University / Technical Degree years of experience Keywords: intern, practicante, becario, pasante, apoyo, support, soporte, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist