Job Summary: This position processes charge adjustments, creates and distributes various reports, audits processes, and conducts investigations, requiring attention to detail and analytical skills. Key Highlights: 1. Processes charge adjustments and creates various reports. 2. Conducts audits and investigations with attention to detail. 3. Billing experience and knowledge of Microsoft Office are required. **Before you apply to a job, select your language preference from the options available at the top right of this page.** Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill \+ passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. **Job Description:** **Job Summary:** This position processes charge adjustments and creates and distributes various reports. It is responsible for auditing and preparing adjustments, as well as conducting investigations when necessary. The role requires meticulous attention to detail and ensures that all steps in the Billing Matrix process are followed in the correct order. **Responsibilities:** * Review and prepare internal documentation for submitting charges to other countries. * Communicate with internal stakeholders for clarifications related to WWF. * Analyze billing-related information and ensure appropriate supporting documentation is included. * Create and process manual international billing entries. * Add and maintain customer account information and requirements within various billing systems. * This position is responsible for processing charge adjustments, creating and distributing various reports, supporting audit activities, and addressing necessary inquiries or reviews. Strong analytical skills and attention to detail are required, ensuring that all departmental parameters and criteria are met in each activity. * Billing of charges derived from package shipments. * Preparation of weekly and monthly reports, analysis and validation of supporting documents and records. * Ensure accurate and precise transmission of various reports and customer service responses. * Identify, analyze, and resolve errors, required improvements, and submitted disputes. * Perform activities within established service-level timelines, in accordance with commitments to internal and external requestors and customers. **Qualifications:** * Prior billing experience (preferred). * Excellent verbal and written communication skills. * Practical knowledge of Microsoft Word, Excel, Access, and Outlook. * Professional degree in administrative or related fields. * English language proficiency (preferred). * Technicians, technologists, or professionals in accounting, finance, international business, or related fields (preferred). * Experience in WWF, Billing, or Accounting (preferred). * Minimum required experience: 1 year. * Practical knowledge of Microsoft Word, Excel, Access, and Outlook. * **Schedule:** * Monday to Thursday: 6:30 a.m. to 3:30 p.m. * Friday: 6:30 a.m. to 3:00 p.m. * **English Proficiency Level:** 60% * **Grade:** 7 * **Work Mode:** Hybrid * **Total Candidates to Be Selected:** 1 vacancy. * **Location:** Medellin \- CLL 48 40 14 Piso 4 CC TRANVIA PLAZA **Employee Type:** Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Valentina Rodríguez
Indeed · HR
Valentina Rodríguez
Indeed · HR
