Baker

Description

Summary: Responsible for baking products, replenishing displays, and providing courteous, friendly, and efficient customer service. Highlights: 1. Opportunity to lead bakery clerks and prioritize customer orders. 2. Engage in customer service by assisting shoppers and taking product orders. 3. Work in a fast-paced environment ensuring product freshness and sanitation. Additional Considerations (if any): Must be 18\+ * **At Hy\-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.** **Job Description:** **Job Title:** Baker **Department:** Bakery **FLSA** : Non\-Exempt **General Function** Responsible for baking products for orders and to replenish displays. Additionally, ensuring to always maintain a positive company image by providing courteous, friendly, and efficient customer service to customers and team members. **Core Competencies** * Partnerships * Growth mindset * Results oriented * Customer focused * Professionalism **Reporting Relations** Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Perishables, Store Operations, and Health Wellness Home; Bakery Department Manager Positions that Report to you: Apprentice Baker, Bakery Designer, Wrapper, Fryer **Primary Duties and Responsibilities** * Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. * Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store * Makes an effort to learn customers’ names and to address them by name whenever possible * Assists customers by: (examples include) + escorting them to the products they’re looking for + securing products that are out of reach + loading or unloading heavy items + making note of and passing along customer suggestions or requests + performing other tasks in every way possible to enhance the shopping experience. * Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders. * Checks orders for the day and sets up a timeline and production schedule. * Prepares make up, bakes, and fries all department products as needed. * Reviews the status and appearance of product for freshness and pulls by stale date. * Invoices and puts away product as instructed by the department manager. * Anticipates product needs, not only for the current day but subsequent days. * Inspects incoming products quality and quantity, e.g. mispicks. * Understands the use and issues related to bakery equipment and follows up on potential maintenance issues. * Checks signage for correct labels on ad items. * Reviews department for potential safety issues, e.g. hot racks or knobs in hot water. * Operates as a lead with bakery clerks. * Prioritizes orders as per customer and department manager request; checks orders (not only special orders, but future orders for the day). * Proofs necessary items. * Pulls product from the freezer or the cooler. * Understands and practices proper sanitation procedures and ensures the work area is always clean and neat. * Maintains strict adherence to department and company guidelines related to personal hygiene and dress. * Adheres to company policies and individual store guidelines. * Reports to work when scheduled and on time. **Secondary Duties and Responsibilities** * Orders supplies and merchandise items for the department (except cake decorating items) as directed by the bakery manager. * Reviews current product on the shelf, re\-merchandises the shelf, and throws away or recycles outdated products. * Writes the department schedule and ensures employees are at work, on time, and finds replacements when necessary, in bakery manager’s absence. * Assists in other areas of store as needed. * Performs other job related duties and special projects as required. **Knowledge, Skills, Abilities and Worker Characteristics** * Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions * Ability to do arithmetic calculations involving fractions, decimals, and percentages * Must be able to copy data from one record to another, interview to obtain basic information, guide people and provide basic direction. **Education and Experience** High school or equivalent experience (department training helpful) and over six months up to one year of similar or related experience. **Physical Requirements** * Must be physically able to exert up to 50 pounds of force occasionally and up to 20 pounds of force frequently to move objects. * Visual requirements include vision from more than 20 inches and less than 20 feet with or without correction, color vision, depth perception, and field of vision * Must be able to perform the following physical activities: Stooping, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, and repetitive motions. **Working Conditions** This position is continually exposed to flour, noise, and temperature extremes. There is frequent exposure to dampness, vibrations, equipment movement hazards, and occasional exposure to cleaning chemicals/solvents. This is a fast paced work environment with significant pressure. **Equipment Used to Perform Job** Mixers, proof box, ovens, sheeter, rounder, dishwasher, fryer, telephone, and intercom, cash register, label machine, shrink wrap machine, RPM, copy cake machine. **Contacts** Deals with customers and the general public on a daily basis, works with suppliers/vendors weekly, and deals with Federal/State Governmental or Regulatory Agencies yearly. **Confidentiality** Has access to confidential information including sales. Are you ready to smile, apply today. *Employment is contingent upon the successful completion of a pre employment drug screen.*