Job mission: ensure a pleasant and high-quality experience for guests, acting as the main point of contact and representing the hotel's image by welcoming guests, managing their needs, and resolving any issues during their stay. Functions: welcome guests, manage reservations and the check\-in and check\-out process, answer phone calls and emails, provide information about the hotel and surrounding area, handle complaints, issue invoices and collect payments, and keep the reception area organized and welcoming. Professional competencies required to perform the role: excellent communication, customer orientation, problem-solving and organizational skills, proficiency in technological tools and hotel management systems, as well as the ability to work under pressure. Technical or specific requirements and knowledge: Hospitality training, language skills such as basic English, and proficiency in using software and office tools. Soft skills including communication, customer service, organization, tolerance to pressure, and problem-solving ability. Employment type: Full time, Part time Expected hours: 8 per week Application questions: * Do you have full-time availability? From Monday to Sunday, including holidays? * Do you have basic knowledge of English? * Do you have experience with Office software? * Do you have customer service experience? * Are you able to use technological devices such as mobile phones and computers? * Do you have children? * Are you familiar with digital platforms? Experience: * un: 1 year (Required)