Job Summary: We are seeking a professional with mental agility and analytical capability to manage data in high-paced operational environments, balancing workload and productivity through technological tools to achieve goals. Key Highlights: 1. Data management and task automation using Python and Pandas. 2. Real-time analysis to optimize operational metrics. 3. Rapid problem and contingency resolution. **Role Profile** We seek a person with high mental agility and analytical capability for data management in high-paced operational environments. The candidate will be responsible for balancing workload (calls/interactions) and productivity, using technological tools to ensure real-time goal achievement. **Technical Requirements** * **Python Knowledge:** Ability to process data and automate tasks using the **Pandas** library. * **SQL Proficiency:** Knowledge of queries to extract information from various database engines. * **Excel:** Advanced formula usage and pivot tables for rapid analysis. * **Power BI:** Report creation for tracking operational metrics. **Main Responsibilities** * **Traffic Administration and Control:** Manage the flow of calls/interactions within operations, ensuring efficient distribution based on availability and demand. * **Real-Time Analysis:** Apply high-level logic and data analysis to detect operational deviations and propose immediate adjustments. * **Problem Resolution:** Respond rapidly to operational contingencies (system outages, unexpected spikes) to minimize service impact. * **Metric Optimization:** Prepare performance reports enabling managers to make strategic, data-driven decisions based on fresh data. **Key Competencies** * **Logical Thinking:** Ability to understand complex data structures and operational processes. * **Problem Solving:** Agility to act under pressure and find effective solutions quickly. * **Communication:** Ability to provide clear instructions to operational and technical teams. **Conditions** * **Salary:** $2\.000\.000 \+ performance-based bonuses. * **Work Mode:** On-site. * **Benefits:** All statutory benefits plus growth opportunities. Job Type: Full-time