Job Summary: Performs preventive maintenance and/or basic repair activities on Cummins products at the customer site with minimal supervision. Key Accountabilities: 1. Interacts with the customer in a courteous and professional manner. 2. Applies specialized tools for diagnostics and basic repairs. 3. Performs preventive maintenance according to documented standards. **DESCRIPTION** GPP Database Link (https://cummins365\.sharepoint.com/sites/CS38534/) **Job Summary:** Performs preventive maintenance and/or basic repair activities on Cummins products at a single customer site with minimal instructions. **Key Responsibilities:** Interacts with the customer in a courteous and professional manner. Ensures immediate and efficient response to customer needs. Applies specialized tools and follows documented policies and procedures to diagnose and complete basic repairs, including preparation of required tools and parts. Escalates unresolved issues to more experienced field technicians and/or supervisors. Performs preventive maintenance activities according to documented standards and schedules on Cummins products at the customer site. Completes required documentation, such as service work orders, time sheets, and warranty claims via written forms or system data entry screens. Completes training in accordance with skill and business requirements. Maintains tools and workplace for cleanliness and proper operation. Ensures compliance with all applicable health, safety, and environmental policies, procedures, and legislation. **RESPONSIBILITIES** **Skills:** Communicates Effectively – Develops and delivers multimodal communications that convey clear understanding of the unique needs of different audiences. Customer Focus – Cultivates strong customer relationships and delivers customer-centric solutions. Accountability – Holds self and others accountable for meeting commitments. Plans and Aligns – Plans and prioritizes tasks to generate commitments aligned with organizational goals. Self-Development – Actively seeks new ways to grow and challenges self using both formal and informal development channels. Health & Safety Fundamentals – Champions and models proactive health and safety behaviors by identifying, reporting, and participating in actions to improve health and safety to foster an interdependent culture and contribute to an injury-free workplace. Diagnostic Application – Translates customer complaints to develop troubleshooting plans; resolves problems following guided workflows, procedures, and specialized equipment such as mechanical and electronic service tools, and PC diagnostic software to isolate failed components to enable successful repair; validates repair by duplicating the complaint to ensure resolution; documents troubleshooting results in business systems to communicate what was done for billing and historical tracking. Electrical Knowledge – Demonstrates Cummins and industry standards knowledge for low- or high-voltage work while adhering to all safe work procedures, including Personal Protective Equipment (PPE), to create a safe working environment; applies basic electrical theory and electronic component knowledge using appropriate tools and procedures to safely and effectively diagnose and repair products. Electronic Service Tool Application – Identifies the set of hardware and software tools required for a service event; uses appropriate electronic tools to maintain the product or diagnose and resolve a problem; interprets electronic tool results or recommendations to determine next steps for service resolution. Mechanical Knowledge – Demonstrates Cummins and industry standards knowledge while adhering to all safe work procedures, including Personal Protective Equipment (PPE), to create a safe working environment; applies mechanical principles and theories using appropriate tools and procedures to safely and effectively diagnose and repair products. Product Repair and Maintenance – Repairs and maintains mechanical/electrical products following guidelines and using tools within standard repair time to ensure quality; disassembles and assembles engines following guidelines and using necessary tools to ensure a clean and organized environment; inspects and replaces parts following previously used guidelines to minimize customer total cost of ownership; performs damage control following guidelines to restore original condition. Service Documentation – Creates and verifies customer, equipment, and technical information; captures specific data using required service tools; follows required procedures and documents information in the service management system to maintain an accurate record of work performed. Technical Escalation – Gathers information about the product’s technical issue and utilizes available resources, including data management tools; escalates issues to higher levels of expertise, balancing timeliness of customer response with investigative effort; captures all troubleshooting steps in the appropriate database to ensure seamless transitions and accurate responses for timely ticket resolution. Values Differences – Recognizes the value that diverse perspectives and cultures bring to an organization. **Education, Licenses and Certifications:** Trained in power generation and/or engine technician. Technical Diploma. Valid electrician certification, as applicable (optional). Valid national driver’s license. This position may require licenses to comply with export controls or sanctions regulations. **Experience:** Minimum hands-on workshop experience is mandatory. Basic knowledge and/or experience with Cummins products. High/Low voltage experience (optional). **QUALIFICATIONS** * Perform corrective, predictive, and preventive mechanical maintenance services at various complexity levels, conducting diagnostics/assessments and inspections, interpreting technical manuals, and tracking work orders, in accordance with safety and quality procedures. * Maintain general order and cleanliness of the workshop and/or service areas. * Complete all required documentation and forms to ensure accurate recording of services provided, as well as those for internal company purposes. * Conduct necessary tests to ensure service promise fulfillment. * Disassemble, clean, repair, and install equipment/parts as required by business needs. * Resolve engine-related issues, providing technical support to the team and following up on unresolved cases with the supervisor. * Assemble engines, conduct diagnostics/reviews and inspections, interpret technical manuals, and track work orders in accordance with safety and quality procedures. * Complete work order reports describing accomplishments and parts repaired/replaced, indicating time spent on the service so this information can be compiled/analyzed and/or forwarded to the billing or warranty claim process. * Ensure proper use and preservation of available resources (machines, equipment, tools, uniforms, PPE, etc.), safety and quality standards, 5S cleanliness practices, and maintain a clean and organized workplace. * Ensure compliance with all safety, health, and environmental policies, procedures, legislation, and incident reporting requirements to management and supervisor (Cummins and customer policies). * Complete documents related to ATS or JSA processes and/or management tools. * Prepare accurate parts and component lists from analyzed equipment to develop budgets enabling service approval and execution. * Provide all types of information to customers during field customer service interactions so they understand what to do throughout the product lifecycle. * Generate new business opportunities when servicing customers, performing engine inspections for those customers. * Operate internal vehicles for which certified. **Job** Service **Organization** Cummins Inc. **Role Category** On\-site with Flexibility **Job Type** Technician **ReqID** 2424123 **Relocation Package** No **100% On\-Site** Yes Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On\-site.