Job Summary: Provide comprehensive customer service, managing products and services, promoting sales, and resolving incidents, ensuring an agile and effective experience. Key Highlights: 1. Comprehensive and effective customer service 2. Promotion of cross-selling and use of digital channels 3. Part of a global innovative company in digital transformation **Do you want to develop your professional career?** BBVA is a global company with over 160 years of history operating in more than 25 countries, serving over 80 million customers. We are more than 121,000 professionals working in multidisciplinary teams with diverse profiles, including finance specialists, legal experts, data scientists, developers, engineers, and designers. **BBVA: Turning dreams into opportunities. Ready to create together?** **MAIN RESPONSIBILITY** Provide comprehensive customer service on commercial and operational matters, ensuring an agile, friendly, and effective experience. This includes managing products and services, promoting cross-selling and the use of digital channels. It also involves resolving transactions, complaints, and incidents with timely and personalized responses, guaranteeing compliance with the Bank’s established rules and security measures on its platforms. **ACADEMIC QUALIFICATIONS** Technical, technological, or university degree—or currently enrolled in at least the fifth semester—of programs related to the financial sector. **EXPERIENCE** Minimum of 6 months handling cash and commercial activities **TECHNICAL KNOWLEDGE** * Product portfolio * Vault management **SKILLS AND COMPETENCIES** * Customer service * Continuous learning * Interpersonal relationship management * Excellent personal presentation *Discover the future of banking with BBVA! We are a top-tier banking institution with an ambitious business project aimed at leading global change through digital transformation. With a presence in over 30 countries, our diversified business offers cutting-edge financial services.* *At BBVA, our goal is to break down barriers of traditional banking and make the opportunities of this new era accessible to everyone. Our purpose drives us to reinvent the industry and conduct business in an innovative and inclusive way.* *With over 50 years of history in Colombia, we stand out as an agile, modern, innovative institution committed to the country’s economic and social development. Join our team at BBVA and become part of a company that lives and understands the banking of the future.* *Experience the banking revolution with BBVA!*