Summary: Seeking a detail-oriented and analytical Customer Support Agent to deliver clear, structured, and solution-focused support, acting as a trusted point of contact for complex issues. Highlights: 1. Handle high-volume customer inquiries via calls, email, and chat 2. Simplify complex information into clear, easy-to-understand responses 3. Collaborative and supportive global environment About Influx Influx delivers on-demand, 24/7 customer support for brands and companies worldwide. Our global team of agents and managers work across time zones to provide seamless, high-quality support every day of the yearincluding holidays. We are currently looking for Customer Support Agents in Colombia with BPO experience to join our growing remote team. · About the Role Were seeking a detail-oriented and analytical Customer Support Agent who can deliver clear, structured, and solution-focused support to customers. In this role, youll act as a trusted point of contact, helping users navigate complex topics, resolve issues efficiently, and ensuring a high standard of customer experience. What Youll Do Handle high-volume customer inquiries via calls, email, and chat. Meet performance metrics (Call Handling, CSAT, QA, etc.). Simplify complex information into clear, easy-to-understand responses. Investigate issues thoroughly and provide effective solutions. Collaborate with relevant teams for problem-solving. Accurately document interactions in ticketing systems. Work independently while maintaining quality and responsiveness. What Were Looking For Must be based in Colombia. B2 English level or higher (written & spoken). Previous BPO/customer support experience in similar roles and/or scope of work. Strong analytical and critical thinking skills. Excellent written communication Solution-oriented and self-driven. Experience with tools like Zendesk, Gorgias, or Salesforce is a plus. Comfortable working remotely. Available to start soon. What We Offer 100% remote work Collaborative and supportive global environment. Exposure to international clients. Opportunities for growth and development. Ideal Work Setup System: Windows 10 or above (32-bit) or MacBook (no Chromebook, Linux, or desktop) RAM: Minimum 8GB Processor: Intel Core i5 or higher Internet: 4050 Mbps (download), 30 Mbps (upload) Equipment: Wired headset Environment: Quiet, distraction-free workspace IMPORTANT NOTES! Influx never asks candidates to make any payment throughout the entire recruitment process. Successful candidates will be contacted only through email ending with @influx.com.-Requerimientos- Educación mínima: Universidad / Carrera tecnológica años de experiencia Idiomas: Inglés Palabras clave: apoyo, support, soporte, demostrador, feriante, viajante, agent, representative, agente, representante, casa, remoto, remote, teletrabajo, home