Job Summary: We are seeking a technical support professional to provide second-level assistance to users, resolve software and hardware issues, and collaborate with IT teams. Key Highlights: 1. Second-level technical support to users 2. Resolution of software and hardware issues 3. Collaboration with IT teams and continuous learning Join Stefanini! At Stefanini, we are more than 30,000 geniuses, connected from 41 countries, doing what we love and co-creating a better future. **Responsibilities and Duties** * Provide second-level technical support to end users via Teams, email, or in person. * Troubleshoot and resolve software issues, including desktops, laptops, printers, and mobile devices. * Assist with system updates and installations, including software updates and patches. * Document and track all support requests and resolutions in the ticketing system. * Escalate complex issues to appropriate IT teams or vendors for further investigation and resolution. * Collaborate with other IT teams to ensure timely and effective problem resolution. * Provide training and guidance to end users on basic technical issues and best practices. * Stay current with emerging technology trends and advancements to deliver up-to-date support to end users. * Participate in on-call rotation to provide after-hours support as needed. **Requirements and Qualifications** * 2 years of experience in a help desk or technical support role. * Strong knowledge of Windows operating systems and Microsoft Office Suite. * Familiarity with software troubleshooting and fundamental networking concepts. * Excellent analytical and problem-solving skills. * Strong communication and customer service skills. * Ability to work independently and prioritize tasks in a fast-paced environment. * IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus Looking for a place where your ideas shine? With over 38 years of experience and a global presence, Stefanini transforms tomorrow—together. Here, every action matters and every idea can make a difference. Join a team that values innovation, respect, and commitment. If you are a disruptive individual, committed to continuous learning, and innovation is in your DNA, then we’re exactly what you’re looking for. Come and let’s build a better future—together!