Job Summary: We are seeking a Help Desk Analyst to provide first-level technical support, resolve hardware and software issues, and install and configure applications. Key Highlights: 1. First-level technical support and problem resolution. 2. Collaboration with IT teams for complex issues. 3. Customer-oriented mindset and passion for exceptional service. Join Stefanini! At Stefanini, we are more than 30,000 geniuses connected from 41 countries, doing what we love and co-creating a better future. **Responsibilities and Duties** * Provide first-level technical support to end users via phone, email, or chat. * Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and mobile devices. * Install, configure, and maintain software applications and operating systems. * Assist with user account administration, including password resets and access permissions. * Collaborate with other IT teams to escalate and resolve complex technical issues. * Document all incidents and resolutions in the help desk ticketing system. **Requirements and Qualifications** * Experience as a help desk analyst or similar role. * Strong knowledge of Windows operating systems and Microsoft Office Suite. * Familiarity with hardware and software troubleshooting. * Excellent communication and problem-solving skills. * Customer-oriented mindset with passion for delivering exceptional service. * Basic understanding of networking concepts and protocols. * Proficiency in office productivity software. * Knowledge of VPN. **Additional Information** Are you looking for a place where your ideas shine? With over 38 years of experience and a global presence, at Stefanini we transform tomorrow—together. Here, every action counts and every idea can make a difference. Join a team that values innovation, respect, and commitment. If you are a disruptive individual, committed to continuous learning, and innovation is in your DNA, then we’re exactly what you’re looking for. Come and let’s build a better future—together!