Job Summary: Supervises and ensures the attention, processing, and dispatch of vehicle alarm signals, verifying compliance with protocols and reporting anomalies. Key Responsibilities: 1. Supervision and compliance with monitoring procedures. 2. Verification of customer service and protocol adherence. 3. Support to operators and proposals for improvement. 1. Ensure compliance with procedures established for the attention, processing, and dispatch of signals emitted by vehicle alarm and tracking systems received at the Monitoring Center. 2. Verify that operators provide appropriate customer service, following the protocols established for this purpose. 3. Report to the Monitoring Manager any anomalies or malfunctions of the systems, equipment, applications, and tools used to provide the monitoring service. 4. Comply with and enforce the security protocols established for the operation of the Monitoring Center. 5. Support operators in handling situations or customers whose complexity exceeds their capacity. 6. Report to the Monitoring Manager those operators who commit infractions requiring disciplinary action. 7. Evaluate procedures, instructions, and records for providing vehicle monitoring and tracking services, proposing improvements necessary to align them with customer requirements and needs.