Summary: This Service Reliability Engineer role involves guiding customers through their Azure cloud journey, ensuring secure, efficient, and compliant solutions while optimizing cloud platforms and driving digital transformation. Highlights: 1. Guide customers to onboard and run efficiently in Azure cloud environments. 2. Implement, maintain, and document cloud platform solutions using Terraform. 3. Advise on cloud best practices, including FinOps, tagging, and compliance. **Job Title** Service Reliability Engineer**\*\*ALL CVs MUST BE SUBMITTED IN ENGLISH\*\*** ------------------------------------------------ **About the Business Area/Department:** --------------------------------------- Our Engineering Cloud Solutions team empowers Amadeus to deliver secure, scalable, and innovative cloud solutions. Based in Bogotá, we guide customers through their cloud journey, ensuring seamless onboarding and operational excellence in Azure environments. We collaborate globally to optimize cloud platforms and drive digital transformation. **Summary of the role:** ------------------------ You’ll be the trusted advisor for customers moving to Azure, guiding them through onboarding, automation, and optimization. You’ll ensure cloud solutions are secure, efficient, and compliant, while supporting innovation and continuous improvement. **In this role you’ll:** ------------------------ * Guide customers to onboard and run efficiently in Azure cloud environments. * Implement, maintain, and document cloud platform solutions using Terraform automation. * Serve as the point of contact for Landing Zone, IaaS, and PaaS administration. * Support, identity and access management for Windows and Linux environments. * Advise on cloud best practices, including FinOps, tagging, and compliance. * Audit customer infrastructure and recommend improvements for cloud migration. * Use DevOps tools (Terraform, GitHub, ServiceNow) to automate and optimize processes. * Provide expertise on Amadeus Unified Definition (AUD) and cloud offerings (PaaS, DBaaS, VMaaS, Azure Managed Services, AIaaS). * Support incident and request management via ServiceNow. **About the ideal candidate:** ------------------------------ * 5–10 years of experience in a similar business or cloud engineering role. * Strong knowledge of Azure, RedHat Linux, Windows, and automation tools (Terraform, PowerShell, Python, Ansible). * Experience with DevOps practices and cloud resource management. * Knowledge of HW, OS, and storage technologies. * Proficient with RDBMS memory architecture and associated tuning techniques. * Proficiency in various scripting languages. * Excellent problem\-solving skills and ability to work in abstract situations. * Understanding of capacity management concepts and techniques. * Demonstratable knowledge on DB tuning tools. * Fluent in English (written and spoken). * Team player with a multicultural approach and a proactive, innovative attitude. **What we can offer you:** -------------------------- * Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits. * Work hybrid at our Bogota office. * Professional development to broaden your knowledge and enhance your skills with online learning hubs packed with technical and soft skills training that allow you to develop and grow. * Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe. **Application process:** ------------------------ The application process takes no longer than 10 minutes! Create your candidate profile, upload your Resume/CV and apply today! **Working at Amadeus, you will find:** -------------------------------------- A critical mission and purpose \- At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose. A truly global DNA \- Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. Great opportunities to learn \- Learning happens all the time and in many ways at Amadeus, through on\-the\-job training, formal learning activities, and day\-to\-day interactions with colleagues. A caring environment \- Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. A complete rewards offer \- Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits. A diverse and inclusive community \- We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. A Reliable Company \- Trust and reliability are fundamental values that drive our actions and shape long\-lasting relationships with our customers, partners, and employees. **Diversity \& Inclusion** Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.