Job Summary: IT Support responsible for addressing inquiries, maintaining equipment, configuring hardware/software, implementing security measures, providing connectivity support, and performing backups. Key Highlights: 1. Comprehensive technical support for computer systems and users. 2. Hardware and software maintenance and configuration. 3. Security, connectivity, and backup management. This opportunity is for you! The Confa Employment Management and Placement Agency is seeking an IT Support professional for one of our client companies. Required Education: Systems Technology Specialist or related field Minimum Experience: 3 years as an IT Support technician Competencies: Leadership and holistic approach, Achievement orientation, Teamwork, Assertive communication, Customer service orientation Monday to Saturday on rotating 8-hour shifts Indefinite-term contract Salary: $1,950,000 + statutory benefits Responsibilities: Respond to and resolve users' technical inquiries, incidents, and requests. Support and maintain operational IT equipment (PCs, laptops, printers, tablets, cameras, and multimedia devices). Install, configure, and maintain hardware and software to ensure proper operation of computer systems. Implement and maintain defined security standards and user access privileges to information and IP telephony usage. Provide connectivity support between the main office and meeting rooms, coordinating with service providers. Execute database and service information backups (MEKANO and ONLINE). Supervise, design, and maintain structured cabling. Keep all inventory and user requirement information updated on the SharePoint platform. Deliver equipment. Perform backups. Perform backups of the cash register system. Perform backups of the MEKANO system. Perform backups of ONLINE flat files. Perform email backups. Carry out activities required for working at heights. Ensure compliance with implemented procedures supporting the Aladino Salas de Juegos SAS Management System. -Requirements- Minimum Education: University / Technical degree 3 years of experience Keywords: support, support, support, technical, tech, technician, technology, technology, technologist, system