IT Support Technician L1 / L2 – Freelance

Description

Job Summary: We are seeking IT Support Technicians L1/L2 to provide on-site technical support to clients, diagnose and resolve hardware and software incidents, and perform equipment maintenance. Key Highlights: 1. On-site technical support for end users. 2. Diagnosis and resolution of hardware and software incidents. 3. Installation, configuration, and maintenance of equipment. Join Servicios LATAM! IT Support Technician L1 / L2 – Freelance At **Servicios LATAM**, we are looking for **IT Support Technicians L1/L2** to deliver on-site technical support to our clients under a **freelance** engagement model. Responsibilities * Provide on-site technical support to end users. * Diagnose and resolve hardware and software incidents. * Install, configure, and maintain computers and peripherals. * Address assigned support tickets during on-site visits. * Document performed activities and service closure. Requirements * Technical, technological, or university degree in Systems, Computer Science, or related fields. * Minimum 1 year of experience in L1 or L2 technical support\. * Knowledge of: * Windows operating systems. * Hardware and software installation and configuration. * Computer equipment diagnosis. * Basic networking and connectivity. * Help desk tools and ticket management systems. * Excellent customer service attitude and communication skills. * Availability to travel within the city. Workplace: On-site employment