Important company in the Risaralda region requires a SIAU leader for its team: Objectives: Main functions: * Conduct patient satisfaction surveys. * Manage and/or support PQR response processes. * Provide effective responses and resolve patient needs within the IPS. * Lead the humanization program. * Monitor and manage performance indicators. * Ensure patient satisfaction. Requirements: * **Experience:** Minimum 1 year in customer service. * **Education:** * Technical degree in customer service, health administration, social work, or related fields. Additional skills: * Assertive communication. * Empathy. Hours: 44 hours per week Salary: $1.900.000 Position type: Full-time