Summary: This part-time Virtual Operations & Client Support Coordinator supports administrative, operational, and client communication tasks for Falkner Gardens and Falkner Grounds. Highlights: 1. Supports administrative and operational tasks for two divisions. 2. Focuses on structured processes and strong follow-through. 3. Offers growth potential as the maintenance division scales. We are seeking a reliable, detail\-oriented **Part\-Time Virtual Operations \& Client Support Coordinator** to support day\-to\-day administrative, operational, and client communication tasks across **Falkner Gardens** and the launching **Falkner Grounds** maintenance division. This role will work closely with **Daniela Rios (Executive Assistant \& Operational Strategist)** and, over time, provide direct operational support to the **Falkner Grounds Operations Manager / General Manager**. The position is designed to offload recurring, execution\-level tasks so leadership can stay focused on strategy, growth, and systems. This is an ideal role for someone who thrives on structure, consistency, follow\-through, and clear processes. **Key ResponsibilitiesAdministrative \& Operational Support** * Manage recurring administrative tasks and follow\-ups assigned by Daniela * Maintain organized records, files, and internal documentation * Assist with task tracking, updates, and follow\-through in **ClickUp** * Support scheduling, reminders, and internal coordination **Client Communication (Falkner Grounds Focus)** * Monitor and respond to client inquiries related to maintenance services * Send visit confirmations, follow\-ups, and service\-related communications * Relay client feedback or issues to Operations Manager or leadership * Maintain a high\-touch, professional, and warm communication standard aligned with the Falkner brand **Jobber System Support** * Maintain client records, tags, and notes in **Jobber** * Assist with job updates, visit notes, and internal documentation * Help manage service requests, intake forms, and follow\-up items * Ensure Jobber workflows remain clean, accurate, and up to date **Support for Falkner Grounds Operations** * Assist the Operations Manager with backend coordination and administrative tasks * Help track recurring maintenance schedules and service follow\-ups * Support documentation of SOPs and evolving workflows * Flag gaps, inconsistencies, or recurring issues for leadership review **Who This Role Reports To** * **Primary:** Daniela Rios – Executive Assistant \& Operational Strategist * **Secondary (as Falkner Grounds scales):** Falkner Grounds Operations Manager / General Manager **Qualifications \& SkillsRequired** * **Advanced English proficiency (spoken and written)** * Strong written communication skills with clients and internal teams * High attention to detail and strong organizational habits * Comfortable working remotely and managing tasks independently * Ability to follow established processes and ask clarifying questions when needed * Tech\-comfortable (Google Workspace, task management tools, CRM\-style systems) **Preferred** * **Bilingual (English/Spanish)** * Experience with **Jobber**, **ClickUp**, or similar tools * Experience supporting service\-based or operations\-heavy businesses * Prior experience in client communication or administrative coordination **Work Structure** * **Part\-time: 20 hours per week to start** * Fully remote * Set availability during business hours for responsiveness * Role expected to grow in responsibility as Falkner Grounds scales **What Success Looks Like** * Daniela is freed from repetitive administrative and system\-maintenance tasks * Client communications are timely, consistent, and professional * Jobber data stays clean, accurate, and reliable * Operations Manager feels supported rather than burdened by admin work * Leadership has clearer visibility with fewer small interruptions **Why This Role Matters** This position is a foundational support role in building a **self\-managing maintenance division**. It ensures that as Falkner Grounds grows, the operational backbone remains strong, client experience stays premium, and leadership focus remains on vision, systems, and growth. Job Type: Part\-time Expected hours: 20 per week