After-sales Service Manager

Description

Job Summary: Lead, plan, and control after-sales service operations, ensuring customer satisfaction, loyalty, and retention. Key Highlights: 1. Lead the comprehensive management of workshop areas. 2. Design and implement continuous improvement strategies. 3. Promote a culture of service, leadership, and high performance. Position Objective Comprehensively lead, plan, and control after-sales service operations, ensuring compliance with brand-defined quality standards and company policies, to achieve the area’s strategic, financial, and operational objectives while ensuring customer satisfaction, loyalty, and retention. Main Responsibilities Lead the comprehensive management of workshop areas Ensure compliance with brand-established operational, quality, and service standards. Design and implement strategies focused on continuous improvement of after-sales processes. Ensure achievement of management indicators, productivity, profitability, customer satisfaction, and loyalty. Supervise the proper administration of human, physical, and financial resources within the area. Monitor team performance, promoting a culture of service, leadership, and high performance. Implement action plans focused on improving customer experience and increasing after-sales revenue. Ensure compliance with the Quality Management System procedures and corporate policies. Requirements Academic Qualifications Bachelor’s degree in Mechanical Engineering or Automotive Engineering. Desirable specialization in Management, Administration, Commercial Management, Operations Management, or related fields. Required Knowledge Automotive service workshop management. After-sales operations management. Customer service and experience. Administration, marketing, and sales. Performance indicator management and statistical data analysis. Experience Minimum three (2–3) years of experience leading customer service areas and managing automotive service workshops at dealerships of recognized brands. Experience managing multidisciplinary teams. Experience meeting productivity, profitability, and customer satisfaction targets. Additional Requirements Valid B1 driver’s license. Minimum two (2) years of driving experience. Availability to conduct road tests and vehicle movement as required by operations. Competencies Strategic leadership. Results orientation. -Requirements- Minimum education: University / Professional Degree 3 years of experience Driver's licenses: B1 Keywords: leader, supervisor, manager, director, chief, lead, supervision, regent, service