Customer Service Advisor and Service Scheduling - Administrative

Description

Job Summary: We are seeking a Service Advisor and Scheduler to manage customer service, billing, and operational tracking of maintenance services in the foodservice sector. Key Responsibilities: 1. Manages internal and external customer service 2. Tracks maintenance services and quotations 3. Analyzes maintenance information and closes requests A leading company in the commercial foodservice sector, specializing in the sale, installation, and maintenance of industrial kitchen equipment, is currently looking for a SERVICE ADVISOR AND SCHEDULER to join its team. If you are a qualified technician or technologist with at least one year of experience in customer service, billing, service scheduling, and operational tracking, this vacancy is for you. · Your responsibilities will include: Creating and processing work orders. Tracking maintenance services. Preparing quotations and following up accordingly. Managing and responding to internal and external customer requests. Ensuring closure of external customer requests. Analyzing maintenance information. And other related duties. · Please note the following requirements are mandatory: At least one year of experience in service management sectors, preferably maintenance or logistics. Service-oriented attitude with strong customer focus. Attention to detail. · Contractual conditions: Salary: 1,856,000 COP Approximate average of $140,000 to $200,000 COP for overtime and weekend hours. Fixed-term contract. · Work schedule: Monday to Friday, 7 AM to 5 PM; biweekly weekend shifts from 7 AM to 5 PM (remote), for receiving and registering service requests and scheduling technicians. Compensatory time off during the week.-Requirements- Minimum education: University degree / Technical program 1 year of experience Skills: Microsoft Excel, Customer Service Keywords: advisor, asesor, care, costumer, cliente, administrative