Telco Quality Analyst

Description

Job Summary: We are seeking a call center sales quality analyst with experience in Colombian customer portability campaigns, quality metric management, and improvement plans. Key Highlights: 1. Experience in sales quality analysis in call centers 2. Management of quality metrics and improvement plans 3. Knowledge of the sector and experience therein Required: Call center sales quality analyst with experience in Colombian customer portability campaigns, quality metric management, feedback to advisors, action plans and improvement plans, personnel management, sector knowledge, and relevant experience. Do not submit resumes if you do not meet this profile. -Requirements- Minimum education: University degree / Technological program 1 year of experience Keywords: analyst, quality, qa